Front House Associate
Daspan House
Jodhpur, Rajasthan, India
Job Type
Full Time
Workspace
About the Role
As a Front House Executive with Daspan House, you will be an ambassador for the warm service & hospitality we would like to provide our guests. Your warm, personal attention provides a memorable first impression for guests, making them feel welcomed and valued.
Summary of Responsibilities
Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer a professional, friendly greeting and engaging service
Answer all telephone enquiries and record all reservations & bookings into the system.
Understand the operations of the running of the hotel.
Making sure rooms are thoroughly checked before every check-in.
Never leave the desk empty.
Check-in & check-out for all guests.
Check with servers what printing material they need.
Aware of all promotional material / special room rates and any events.
Assist guests regarding inquiries about room types, facilities in the hotel, food and beverage menu items in an informative and helpful way.
Assisting as a concierge for tourist attractions and various rental services.
Understand the software thoroughly for Daily & Monthly Reports.
Overlooking housekeeping & general cleanliness of all common areas.
Keeping a track of all petty cash vouchers.
Other duties as assigned
Qualifications
Previous service experiences an asset
Previous Point of Sale System experience an asset
Previous Reservations systems experience an asset
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Work Conditions
Comfortable being on their feet throughout the day
Should be comfortable with night shifts