Chief Traveller Happiness Officer

About us:

Metanoia Expeditions is a travel startup catering specifically to people between the age of 18 to 35. We organise backpacking, adventure and party trips to bucket-list destinations across the globe.

Job Description :

• Be the traveller's go-to person: Handle customer queries over calls and chats, ensuring every interaction is courteous, helpful, and aligned with Metanoia's brand personality.
• Provide travel consultation: Assist customers with trip-related questions, itinerary details, bookings, and other travel information.
• Own the pre-trip experience: Help travellers with visa-related queries, flight information, documentation, and other requirements before departure.
• Support travellers post-sales: Be the point of contact for customers after they've booked, resolving concerns and ensuring a smooth experience before, during, and after their trip.
• Make problems disappear: Take ownership of customer concerns, find solutions promptly, and ensure queries are resolved to the customer's satisfaction.
• Work cross-functionally: Coordinate with the Sales, Marketing, and Operations teams to ensure seamless communication and a hassle-free customer journey.
• Keep the happiness levels high: Build trust with customers through timely follow-ups, clear communication, and a genuine willingness to help.

No cold calling involved! This role focuses on assisting existing customers, travel consultation, and post-sales support.

Job Requirement :

• Any graduate or postgraduate.
• Excellent command of English, with strong written and verbal communication skills.
• A genuine passion for travel and an interest in building a career in the travel industry.
• A customer-first mindset with strong problem-solving skills and attention to detail.
• Flexibility to work on weekends, public holidays, and during travel events when required.
• The ability to thrive in a fast-paced startup environment where things move quickly.