Market Research Analyst

About ClickPost

Since 2017, ClickPost has been the post-purchase intelligence platform that turns logistics complexity into a competitive advantage for the world's leading retailers, including Walmart, Nykaa, Mars, Adidas, Bluestone, GIVA, Kapiva, and 600+ brands across India, Southeast Asia, the Middle East, and North America.

Through a single API, our platform manages tracking, exceptions, and returns across 700+ pre-integrated carriers, with AI allocating every shipment to the optimal carrier and resolving delivery issues before orders fail.

And we're not standing still. We’re actively building the agentic layer for post-purchase, from AI voice agents like Parth to a growing suite of agents that resolve delivery exceptions, confirm orders, and recover lost sales. This is real, in-production AI, live with customers today.

We process 50M+ shipments every month, helping brands reduce failed deliveries and “where-is-my-order” queries while converting more returns into exchanges.

We’re one of the rare companies operating at the intersection of cutting-edge AI, enormous scale, and a brand respected across the global SaaS and e-commerce world. Our core values of transparency, continuous learning, ownership, and speed, along with a team that includes several ex-startup founders, make ClickPost a fast-moving and highly learning-oriented place to work.

Our vision is to become the global standard for post-purchase intelligence, where logistics complexity never limits a brand’s growth.

What You’ll Do

As a Market Research Analyst, you will support our Sales and Marketing teams by researching companies, markets, industries, and key decision-makers to generate actionable insights.

• Conduct company and market research across the e-commerce, retail, and logistics industries.
• Research and validate company-level and person-level information using multiple sources.
• Build and maintain high-quality databases of companies, prospects, and market information.
• Conduct detailed online research to identify relevant and verifiable information.
• Track industry trends, competitors, market developments, and company offerings.
• Provide competitive intelligence and market insights to support Sales and Marketing initiatives.
• Explore and learn new research tools and technologies to improve the quality and efficiency of research.
• Build and maintain best practices for market research and database management.
• Regularly update research databases to ensure information remains accurate and relevant.

What We’re Looking For

• 3–6 years of experience in market research, business research, lead research, or a similar role.
• Excellent Google/search skills and the ability to find relevant information quickly.
• Strong research and analytical skills with great attention to detail.
• Good understanding of the e-commerce, retail, SaaS, or logistics industry is a plus.
• Experience with research and data tools such as Lusha, Snov.io, Apollo, or similar platforms is a plus.
• Strong ability to verify information across multiple sources.
• Good communication skills and the ability to present research findings clearly.
• Curiosity to learn new tools and methodologies and work in a fast-paced environment.