MCCF: Seller Support Associate, Seller Partner Support, Multi Channel Commerce Fullfilment

Amazon

Description

The Multi-Channel Commerce Fulfillment (MCCF) Seller Support Associate serves as the crucial interface between Amazon and our business partners, supporting sellers who utilize Amazon's fulfillment services for their off-Amazon sales channels. This role is responsible for MCF, Buy with Prime (BwP) and ASCS support, providing expert assistance to sellers leveraging Amazon's fulfillment capabilities across off-Amazon sales channels (like Shopify).

Key job responsibilities

Navigate and excel in a fast-paced environment while managing multiple seller inquiries through Multi-Channel Fulfillment (MCF), Buy with Prime (BwP) and ASCS (Amazon Supply Chain Services) operations via Seller Central, Supply Chain Portal, Buy with Prime Merchant Console and ASCS Console
Provide comprehensive Buy with Prime support, including integration guidance, troubleshooting, and operational assistance to ensure sellers can successfully offer Prime benefits on their own websites
Provide MCF support including onboarding, catalog uploads, troubleshooting, listings, products, inventory questions, and PO (Purchase Order) processes for bulk inventory sent to MCF
Support top-tier MCF and ASCS managed merchants with high-quality case handling
Quickly adapt to new processes, tools, and business requirements while maintaining high-quality support standards and meeting SLAs
Follow dedicated support paths and processes specific to both MCF and Buy with Prime program requirements
Work closely with program managers to implement new initiatives while maintaining daily operational excellence
Demonstrate flexibility in handling evolving business needs, new information, and process changes while maintaining performance metrics

Basic Qualifications

Experience with Microsoft Office products and applications
Speak, write, and read fluently in English
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Graduate- full time (complete)

Preferred Qualifications

Track record of ownership and bias for action & AI Knowledge
Must be a part of SPS (Seller Partner Support) and have SPS Knowledge
Demonstrated expertise in FBA, Catalog/Feeds, and Merchant operations

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ADCI - Karnataka

Job ID: A10577079