Senior Territory Service Representative:383975
Blue Dart
- Execute timely pickup and delivery of shipments across assigned territories while meeting defined service commitments.
- Ensure accurate handling, loading, transportation and delivery of customer shipments.
- Optimize daily route execution to maximize delivery productivity and customer coverage.
- Maintain high first-attempt delivery success and minimize service failures.
- Support branch operations during peak business periods and contingency situations.
- Deliver an exceptional customer experience during every customer interaction.
- Professionally represent the Blue Dart brand while interacting with customers.
- Build positive relationships with regular customers and business accounts.
- Resolve routine customer concerns and escalate complex issues appropriately.
- Ensure excellent personal grooming, professional conduct and uniform compliance at all times.
- Collect and reconcile Cash on Delivery (COD) payments accurately.
- Ensure timely remittance of collections in accordance with company procedures.
- Obtain Proof of Delivery (POD) and complete all shipment documentation accurately.
- Ensure zero discrepancies in shipment documentation and cash handling.
- Maintain complete compliance with operational documentation requirements.
- Perform accurate shipment scanning using handheld devices and digital applications.
- Ensure timely system updates for pickups, deliveries and shipment exceptions.
- Strictly adhere to Standard Operating Procedures (SOPs) and operational guidelines.
- Identify operational issues and recommend improvements to enhance productivity.
- Support implementation of process improvements introduced by branch operations.
- Support induction and on-the-job training of newly joined TSRs.
- Guide team members on operational procedures, customer interactions and safety practices.
- Share best practices to improve delivery productivity and service quality.
- Assist Shift In-charges during operational contingencies.
- Promote teamwork and knowledge sharing across the operations team.
- Ensure compliance with all road safety regulations and Blue Dart safety standards.
- Drive safely while protecting customer shipments and company assets.
- Report accidents, operational incidents and security concerns immediately.
- Ensure adherence to statutory and operational compliance requirements.
- Maintain zero tolerance towards unsafe operating practices.
- Maintain assigned vehicle or personal two-wheeler in safe operating condition.
- Ensure statutory documents and driving licence remain valid.
- Report maintenance requirements promptly.
- Ensure cleanliness and upkeep of the vehicle used for operations.
- Maintain high standards of personal grooming, hygiene and professional appearance.
- Wear the prescribed Blue Dart uniform and identity card while on duty.
- Demonstrate discipline, punctuality and professionalism at all times.
- Follow workplace rules, operational discipline and company policies.
- Represent the Blue Dart brand positively through behaviour, teamwork and commitment to service excellence.
- Coordinate closely with Shift In-charges, Operations Supervisors and branch teams.
- Support smooth coordination between inbound, outbound and customer service teams.
- Participate in daily operational briefings and service reviews.
- Contribute towards achieving branch productivity and service quality objectives.