Assistant Manager - Operations and Service
Bajaj Finserv
Job Purpose
“This position is open with Bajaj Finance ltd.”Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organization’s policiesAct with Integrity
Duties And Responsibilities
- Responsible for support to Rural ‘Branch service & cashier’
- Ensuring policy adherence and meeting the KPIs at branches
- Ensuring adherence to Process & Policies
- QA for the request tagged in CRM & receipt updated in FinnOne / Pennant by Branch cashiers
- Provide Feedback to branch users on error & improving the accuracy
- Data Analysis & Monthly presentation preparation for Rural Team
- Resolving reconciliation open entries & ensure zero pendency
- Following with IT / PMO for issues faced by branches and timely closure for the same
- Co-ordination with Audit team for Observation shared and closure of the same
- Process Initiative : system related development and automation
Required Qualifications and Experience
:
- Education qualification- MBA
- Work experience- 3 - 6 years of experience