Cafe Manager
Career Path HR Solution
Industry: Food & Beverage / Cafe Operations
Job Location: Kolkata, West Bengal
Salary: Up to ₹30,000 per month
Experience: 4-6 Years
Gender Preference: Male
Employment Type: Full-Time
Department: Cafe Operations
Job Summary
We are looking for an experienced and customer-focused Cafe Manager to oversee daily cafe operations, manage staff, maintain service quality, control operating costs, and drive sales. The ideal candidate should have hands-on experience in cafe, restaurant, or Quick Service Restaurant (QSR) operations, along with strong leadership and team management skills.
Key Responsibilities
- Manage daily cafe operations, including opening and closing procedures, staff allocation, and service standards.
- Supervise, train, and motivate baristas, service staff, and other team members.
- Ensure excellent customer service and resolve customer complaints professionally.
- Drive sales, achieve revenue targets, and implement strategies to improve business performance.
- Monitor inventory, manage stock replenishment, and minimize wastage.
- Maintain consistency in coffee, beverages, food preparation, presentation, and service quality.
- Ensure compliance with hygiene, sanitation, food safety, and workplace safety standards.
- Monitor expenses, handle cash transactions, review sales reports, and support profitability.
- Coordinate with vendors and suppliers to ensure timely availability of ingredients and materials.
- Prepare daily sales, inventory, staff attendance, and operational performance reports.
- Ensure adherence to standard operating procedures (SOPs), company policies, and brand standards.
- Cafe and Restaurant Operations Management
- Team Leadership and Staff Supervision
- Customer Service and Complaint Resolution
- Sales Target Achievement and Revenue Management
- Inventory and Stock Management
- Cost Control and Waste Reduction
- Food Safety, Hygiene, and Sanitation
- Vendor and Supplier Coordination
- Cash Handling and Sales Reporting
- POS and Billing Systems
- Staff Scheduling and Attendance Management
Graduate in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred.
Experience Requirements
- 4-6 years of experience in cafe, restaurant, or food and beverage operations.
- Previous experience managing teams in a cafe or QSR environment.
- Practical knowledge of cafe operations, beverages, inventory control, and sales reporting.
- Strong leadership and team-building abilities
- Excellent communication and interpersonal skills
- Customer-focused approach
- Sales orientation and business acumen
- Problem-solving and decision-making
- Time management and multitasking
- Attention to detail and operational discipline