Service Delivery Manager
Virtusa
Role Summary
Responsible for end-to-end delivery and management of Snowflake, data, cloud, and AI initiatives, ensuring successful execution across technical teams, stakeholders, and business functions.
Key Responsibilities
Lead end-to-end delivery of Snowflake, data, cloud, and AI initiatives.
Manage project planning, execution, governance, risks, dependencies, and delivery timelines.
Coordinate with architects, data engineers, AI/ML teams, developers, and business stakeholders.
Drive delivery across Snowflake data platforms, data pipelines, analytics, and AI/GenAI solutions.
Translate business requirements into technical delivery plans and actionable outcomes.
Track project progress, milestones, issues, risks, and dependencies and provide regular status updates.
Manage stakeholder communication and ensure alignment across technical and business teams.
Drive Agile ceremonies, sprint planning, backlog prioritization, and release planning.
Ensure delivery quality, operational readiness, and adherence to agreed timelines and standards.
Support identification and resolution of technical and delivery challenges.
Drive continuous improvement across delivery processes, governance, and operational practices.
Required Skills
Strong technical understanding of Snowflake and modern data platforms.
Good understanding of AI/ML, Generative AI, and AI-driven solutions.
Strong technical project/service delivery and stakeholder management skills.
Experience working with cross-functional technical teams and technology stakeholders.
Strong understanding of Agile delivery methodologies.
Ability to communicate effectively with both technical and business stakeholders.
Strong ownership, problem-solving, planning, and execution capabilities.
Ability to understand technical architecture, dependencies, delivery risks, and implementation challenges.
Work Experience
10-15Years