Duty Manager Holiday Inn Express Chennai OMR Thoraipakkam
IHG Hotels & Resorts
IHG Hotels & Resorts is one of the world’s leading hotel companies with more than 6,000 hotels across 100+ countries. Our purpose is to provide True Hospitality for Good, creating welcoming experiences for guests and meaningful careers for our people.
At Holiday Inn Express, we keep things simple, smart, and efficient—without compromising on warmth, quality, or guest experience.
About The Role
As a Duty Manager – Front Office, you will support the Front Office Manager in overseeing daily front office operations and ensuring an exceptional guest experience. In the absence of the Front Office Manager, you will act as Manager on Duty, supervising staff, handling guest concerns, and ensuring operational compliance in line with IHG brand standards.
Your Day to Day
People
- Manage day-to-day front office operations in the absence of the Front Office Manager
- Plan and assign work schedules and support staffing requirements
- Coach, train, and provide regular feedback to front office team members
- Ensure team members are trained on systems, service standards, safety, and security
- Deliver a warm, professional, and consistent guest experience
- Handle guest complaints effectively and ensure timely resolution
- Engage with guests to collect feedback and improve satisfaction
- Conduct routine inspections of front office and public areas
- Support control of labor costs and departmental expenses
- Oversee night audit operations and daily financial reports when required
- Maximize revenue through upselling, walk-ins, and rate integrity
- Ensure compliance with billing procedures, credit policies, and data security
- Act as a communication point during emergencies or crisis situations
- Perform other duties as assigned and support hotel operations as Manager on Duty
- Graduate / Hotel Management qualification preferred
- 3–5 years of experience in Front Office operations
- Strong guest handling, leadership, and communication skills
- Ability to work shifts, weekends, and public holidays
- Familiarity with PMS and hotel front office systems
- 8 weekly offs per month
- On-duty meals
- Medical insurance & ESIC (as applicable)
- Learning & development opportunities
- Employee stay and F&B discount across IHG hotels (as applicable)
- Global Internal transfer mobility within IHG (optional, subject to eligibility & NOC)
IHG is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to providing a diverse and inclusive workplace.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.