Category Operations Associate

About SOLARA

SOLARA is a fast-growing D2C home & kitchen products brand selling premium drinkware, cookware, and small kitchen appliances. We operate across 10+ channels including Amazon, Flipkart, Shopify D2C, and quick commerce platforms (Blinkit, Zepto, Swiggy Instamart).

Job Summary: As a Category Operations Associate at SOLARA Home, you will manage end-to-end catalog listings, multi-channel inventory, and FBA fulfillment across platforms like Amazon and Blinkit. You'll drive operational growth by optimizing promos, analyzing sales performance, coordinating with 3PL logistics, and ensuring high-quality customer support.

Manage Product Listings: Responsible for creating, updating, and optimizing

product listings across various eCommerce platforms (Amazon, Blinkit,

etc.), including A+ content. This involves ensuring accurate product descriptions,

competitive pricing, and high-quality images to drive sales. I also create content and fix any

listing-related errors to maintain listing quality and compliance.

Order Processing & Fulfillment: Daily, we manage the end-to-end order processing cycle,

including order entry, tracking, and ensuring timely fulfillment and delivery. We also

handle issues related to returns, exchanges, and order discrepancies. Additionally, I manage

third-party logistics and coordinate with them to resolve any issues such as unlinked orders

or stock discrepancies.

 Customer Support: We need to provide responsive customer service by addressing the

inquiries, resolving complaints, and managing customer feedback through email, phone, and

live chat platforms, ensuring a positive shopping experience.

Inventory Management: Daily, I monitor stock levels across multiple sales channels,

ensuring accurate inventory updates to prevent stockouts. I also coordinate with suppliers to

maintain product availability. In addition, I handle FBA shipments and work closely with

the warehouse team to ensure timely dispatches and stock replenishment.

Data Analysis & Reporting: To generate reports need to utilize analytics tools (e.g., Excel,

platform dashboards) to track sales performance, website traffic, and customer behavior.

Generate regular performance reports, providing insights and recommendations for business

improvement.

Competitive Analysis: I regularly monitor competitor websites and product offerings to

identify industry trends, pricing strategies, and promotional tactics. Based on these

insights, I provide actionable recommendations to improve product positioning and

marketing efforts. I also manage and create coupons, discounts, and promotional

campaigns to boost sales and customer engagement.

Cross-Functional Collaboration: Coordinate with marketing, logistics, and finance teams

to ensure the smooth execution of campaigns, efficient order fulfillment, and financial

reconciliation.

Soft Skills & Educational Background

• Educational Background: Bachelor’s degree in a related field/ 2-3 years practical experience (or equivalent practical D2C startup experience).
• Cross-Functional Collaboration: Ability to act as a bridge between Marketing (for promos), Logistics (for shipping), and Finance (for marketplace payouts/reconciliation).
• Work Style: High attention to detail, proactive problem-solving attitude, and ability to thrive in a high-tempo, fast-moving D2C environment.