Customer Success Executive

Role & Candidate Requirements

* Role Level: Customer Success Executive / Subject Matter Expert (SME) level.

* Headcount: 3 open positions.

* Experience: 2 to 4 years of solid frontline customer service / customer success experience. Experience in high-volume, customer-facing B2C setups (e.g., Swiggy, Zomato) or healthcare domain is strongly preferred.

* Skill Set:

* Inbound multi-channel handling across voice, email, and chat.

* Superior written and spoken English skills; email drafting and communication are evaluated thoroughly.

* Multilingual capability in Indian regional languages (Hindi, Tamil, Telugu, Kannada) is an advantage.

* Technical comfort with standard productivity tools (browsers, MS Office, email suites).

* High empathy, problem-solving mindset, and focus on First-Time Resolution (FTR) and customer delight.

Work Setup, Timings & Schedule

* Work Model: 100% Remote / Work From Home (WFH).

* Hardware: Laptops and work assets will be provided by the company.