Specialist Local IT Services IN/PK

Henkel

About this Position: The IT Service Manager oversees end-to-end IT service delivery across manufacturing plants, warehouses, R&D centers, and corporate offices. The role manages end-user support, IT infrastructure and applications, vendor performance, and service operations while ensuring compliance with agreed SLAs and KPIs, high service availability, business alignment, and continuous improvement.

What you´ll do:

Manage end-to-end IT service delivery across manufacturing plants, warehouses, R&D centers, and corporate offices
Oversee service desk, end-user support, IT infrastructure, applications, and on-site support operations
Monitor SLAs, KPIs, vendor performance, and service quality to ensure high customer satisfaction
Manage incident resolution, root cause analysis, preventive maintenance, and continuous service improvement
Support manufacturing systems, production-critical applications, network connectivity, and shop-floor operations
Coordinate with OT teams on IT infrastructure, cybersecurity, vulnerability remediation, and security audits
Manage IT vendors, service delivery reviews, contracts, inventory, and cost optimization
Ensure compliance with IT policies, procedures, security standards, and regulatory requirements
Support plant expansions, automation, and factory digitalization initiatives
Drive proactive improvements to enhance service availability, minimize downtime, and improve end-user experience

What makes you a good fit:

Minimum 8 years of work experience in IT operations and service delivery
Bachelor’s degree in information technology / computer science / Diploma
Cloud certifications, ITIL Certifications, Information Security Certifications
Experience in IT infrastructure, IT applications support and service delivery etc

Some perks of joining Henkel:

Diverse national and international growth opportunities
Global wellbeing standards with health and preventive care programs
Gender-neutral parental leave for a minimum of 8 weeks
Employee Share Plan with voluntary investment and Henkel matching shares
Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children
Competitive accident and term life policies for up to 3 times annual gross salary
Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.