Customer Relationship Management (CRM)

Placenest Services Private Limited

The CRM will be responsible for managing and enhancing client relationships, ensuring timely delivery of corrugated products, and coordinating with production and logistics teams to meet service‑level expectations. This role demands a proactive communicator with strong industrial B2B experience and a knack for operational coordination.

Responsibilities

Act as the primary point of contact for key accounts in the corrugation segment.
Understand client packaging specifications and ensure alignment with production capabilities.
Coordinate with internal teams (production, dispatch, quality control) to ensure timely order fulfillment.
Monitor client satisfaction metrics and implement corrective actions for service improvement.
Maintain accurate records of client interactions, orders, and feedback using CRM software.
Resolve complaints and escalate issues promptly to ensure client retention.
Forecast client demand and collaborate with supply chain for inventory planning.
Support business development by identifying upselling or cross‑selling opportunities.

Requirements

Bachelor’s degree in Business Administration, Industrial Management, or related field.
2–6 years of experience in client servicing or CRM within manufacturing, packaging, or industrial supply.
Familiarity with corrugation processes and packaging specifications is highly preferred.
Proficiency in CRM platforms (e.g., Zoho, Salesforce) and ERP systems.
Strong negotiation, communication, and problem‑solving skills.
Ability to manage multiple client accounts with precision and professionalism.