Manager, Facilities
Med-Metrix
The Manager, Facilities will manage day to day administrative, facilities and/or transportation operations of the department, ensuring efficient execution of processes, effective team supervision, and achievement of operational targets in alignment with company policies and standards.
Duties & Responsibilities
- Oversee day-to-day administrative, facilities and/or transportation operations of onsite location(s)
- Develop and implement administrative policies and SOPs and continuously drive improvement initiatives
- Manage office supplies, asset inventory, space planning, and workplace services
- Supervise front office, housekeeping, security, and support staff
- Ensure statutory compliance with local government and labor regulations
- Manage contracts, renewals, and service-level agreements (SLAs)
- Prepare and control annual administrative budgets
- Lead facility operations including maintenance, repairs, utilities, and infrastructure, including coordinating with landlords, building management, and local authorities++-
- Oversee HVAC, electrical, plumbing, fire safety systems, and building compliance
- Ensure preventive maintenance programs are implemented effectively
- Manage EHS (Environment, Health & Safety) standards
- Conduct risk assessments and ensure business continuity readiness
- Oversee employee transportation operations and vendor performance as needed
- Manage fleet operations, route optimization, and cost control
- Ensure transport compliance with local regulations
- Monitor driver performance, safety standards, and vehicle maintenance
- Handle transport-related incident management and escalation
- Implement efficiency improvements and reporting mechanisms
- Lead and mentor admin, facilities, and transport teams
- Collaborate with HR, Finance, IT, and Operations for integrated site management
- Present operational reports and cost analysis to senior management
- Other duties as assigned
- Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- Understand and comply with Information Security and HIPAA policies and procedures at all times
- Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties
- Bachelor’s Degree in Facilities Management, Engineering, Business Administration or related field
- 5-8 years’ experience working in facilities management or a related role required
- 2-3 years’ experience supervising staff or vendors
- Strong knowledge of building systems, maintenance, workplace services, safety, and vendor management required
- Experience overseeing and maintaining operational budgets
- Prior experience managing operational improvements and service delivery
- Proficiency in Microsoft Office Suite
- Strong interpersonal skills, ability to communicate well at all levels of the organization
- Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
- High level of integrity and dependability with a strong sense of urgency and results oriented
- Excellent written and verbal communication skills required
- Gracious and welcoming personality for customer service interaction
- Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes
- Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear
- Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress
- Work Environment: The noise level in the work environment is usually minimal