Business Development (Spares & Services)
Larsen & Toubro
Responsible for identifying, developing, and expanding both domestic and international business
Conduct market research to identify customer needs, preferences, and market trends.
Regularly analyse competition / competitor activities.
Identify potential areas of improvements and business growth. Forecast Product / Geography specific business potential. Prepare accurate order / sales forecasts, budgets, and reports for management review Identify new markets and potential customers for spares and services.
Develop strategic plans to expand the company's presence in both domestic & international markets. Build strong relationships with clients, distributors, and partners to generate leads and secure business opportunities. Responsible for development and delivery of product demonstrations / making company presentations to various clients. Provide excellent customer service by promptly addressing inquiries, resolving issues, and maintaining customer satisfaction Manage the end-to-end sales process, from enquiry generation to preparing and submitting quotations based on site study and requirements and obtaining purchase orders from clients. Additionally manage and coordinate payment follow-up and collection. Collaborate with cross-functional teams such as project execution, marketing, operations, and finance to ensure effective execution of strategies. Negotiate contracts, pricing agreements, and terms with customers or partners. Stay updated with domestic / international trade regulations, compliance requirements, import/export laws, tariffs, etc.