Expert - Transformation Process Lead

Key Responsibilities

Governance & Compliance

• Ensure adherence to governance frameworks, controls, SOPs, and compliance requirements.
• Drive process standardization and continuous improvement across RMS operations.
• Support audit, quality, risk management, and compliance initiatives.

RMS Process Ownership

• Act as SME for RMS applications including GRFE, SIRVAL, and MADRAS.
• Maintain end-to-end process ownership, data quality oversight, and operational readiness.
• Identify process gaps and drive sustainable improvements.

Stakeholder Management & Coordination

• Coordinate across GRFE, EDD, SIRVAL, MADRAS, Business Operations, and Technology teams.
• Manage stakeholder communications, escalations, priorities, and dependencies.
• Ensure alignment across regional and global teams for project delivery.

Business Analysis & Requirements Management

• Gather, analyze, and document business requirements.
• Develop user stories, acceptance criteria, and process flows.
• Support backlog prioritization and solution design discussions.

UAT Ownership & Testing

• Lead end-to-end UAT planning, execution, defect management, and sign-off.
• Develop test scenarios, test cases, and validation approaches.
• Coordinate defect triage, retesting, and business approval activities.

Release Coordination & Global Rollout

• Plan and coordinate release readiness, deployment activities, and global rollouts.
• Support cutover planning, go-live validation, and hypercare activities.
• Ensure seamless transition of enhancements into business operations.

Transformation & Innovation

• Lead process improvement, automation, and transformation initiatives.
• Promote adoption of AI-enabled solutions, including Microsoft Copilot.
• Drive efficiency, standardization, and operational excellence initiatives.

Knowledge Management

• Create and maintain SOPs, training materials, and process documentation.
• Facilitate knowledge-sharing sessions and capability-building programs.
• Support onboarding and continuous learning initiatives.

Technical Skills

• 7+ years of experience in process ownership, operations, business analysis, governance, transformation, or data-quality roles. (E)
• Strong understanding of RMS processes and platforms, preferably GRFE, SIRVAL, MADRAS, and related systems. (P)
• Experience creating user stories, acceptance criteria, process maps, and test cases. (E)
• Strong SQL and data validation skills, including data reconciliation and verification. (E)
• Experience owning UAT execution, defect management, and formal business sign-off. (E)
• Familiarity with Microsoft Copilot and other Generative AI tools. (P)
• Exposure to Power BI, SQL, Python, automation tools, and reporting solutions. (P)
• Experience in driving process improvement, digital transformation, and automation initiatives. (E)
• Knowledge of Agile methodologies, Jira, and Confluence is preferred. (P)

• Bachelor’s degree in business technology, Data Science, Information Systems, or a related field.

Certifications in Project Management, Agile, Lean Six Sigma, Business Analysis, or Change Management are an added advantage.