Implementation Consultant
LeadSquared
LeadSquared is seeking an Implementation Consultant [LOS] to work closely with BFSI clients and internal teams to understand business needs, translate them into clear requirements, and configure solutions that drive measurable outcomes. You will play a key role in guiding customers through discovery, solution design, deployment, and adoption.
Key Responsibilities
- Conduct requirement-gathering and discovery sessions with customers.
- Map current and future-state business processes and identify improvement opportunities.
- Configure product workflows and coordinate integrations as per client needs.
- Prepare functional documentation, solution outlines, and configuration details.
- Support UAT, address gaps, and ensure smooth go-live and transition.
- Collaborate closely with product, engineering, and customer success teams.
- Manage client communication and maintain strong stakeholder alignment throughout the implementation lifecycle.
- 2–4 years of experience in LOS implementations, business analysis, or workflow configuration roles.
- Experience working with BFSI clients or understanding of financial services processes is preferred.
- Strong analytical, problem-solving, and communication skills.
- Ability to translate business requirements into structured, scalable solution configurations.
- Comfortable working with cross-functional teams and managing multiple customer engagements.
- Bachelor’s degree in Engineering, Computer Science, Business, or related field (or equivalent experience).
Professionals who enjoy customer interaction, can bring clarity to complex workflows, and thrive in fast-paced implementation environments will find this role rewarding.