Centre Head

Medicover Fertility

Job Purpose

Ensure optimum operational efficiency of unit by coordinating with various functional leaders to achieve target operational growth & profitability and maximize internal & external customer satisfaction

Key Responsibilities

Ensuring the Management, Functioning and Operations of the Hospital in profitable and professional manner in alignment to the Management guidelines.
Overall control and monitoring of the Hospital. Responsible for customer care, Security, Housekeeping, Logistics, Personnel & Equipment.
Management of Corporate patients.
To serve as a Key resource for the Organization in terms of Planning, Overseeing, Coordination and providing inputs.
Liaisoning with local Bodies, Government officials. Responsible for all Statutory & regulatory compliance related matters.
Responsible for Hospital related agreements like Business, Service and Facility.
To interact and maintain cordial relations with all the consultant doctors / clinicians, referral doctors in increasing the business. Obtain feedback on monthly basis, submit to the management & take corrective actions in improving the satisfaction levels of the doctors.
Co-ordinate with all the other department people like Finance, HR, Marketing, service and other technical people and ensure a smooth functioning of the Hospital.
Structure the strategies / policies w.r.t. Operations & maintenance, obtain approvals and implement them.
To ensure the correctness of the Billing process.
To identify, check and arrest the loose ends in every system and process on continuous basis.
Ensure the highest productivity from the employees, train, develop and retain the team members.
To initiate cost reduction processes by planning cost control measures in material, services and by multi skilling w.r.t. manpower.
Ensure certifications / renewals are on time and in place.
To obtain feedback from the customers and ensure the corrective steps.
Prepare Job descriptions, allocate / distribute the work, monitor the work schedules among the team.
Evaluate the performance of the team members / train & develop for future needs.
To ensure proper handling and disposal of medical wastages and garbage.
Responsible for budget and budgetary controls.
constant touch with vendors, contractors, consultants, suppliers, out sourced agencies, patients, visitors, external service /maintenance agencies, regulatory bodies and government officials.
Ensure optimum operational efficiency of centre by coordinating with various functional leaders to achieve target
Operational issues pertaining to centre in line with organizational objectives
To ensure all Statutory Compliance
Ensures adherence to quality standards in the centre operations
Implementation of Clinical and administrative protocols & procedures
Provide prompt, courteous, efficient and personalized service to all stakeholders
Ensuring that all clinical as well as non clinical processes and protocols are adhered to
Monitor the key performance indicators of the centre and initiate corrective action, whenever necessary.
To co-ordinate internal project work, plan timelines and adhere with the same in co-ordination with Project team.