Tech Lead - ServiceNow
Ranosys
- Lead requirement workshops with clients, perform fit-gap analysis against out-of-box capabilities, and convert needs into functional specs, user stories, and technical designs.
- Design and build ServiceNow solutions hands-on, owning technical quality from design to go-live.
- Own solution estimation, provide sprint planning inputs, and manage deployments, upgrades, and post-production support.
- Lead and mentor a team of 3–6 developers through task allocation, code reviews, and technical guidance.
- Act as the primary technical contact for clients — run status calls and demos, handle escalations, and manage scope and change requests with the PM.
- Coordinate UAT, triage defects, and drive deliverables to sign-off and go-live.
- Maintain technical documentation and proactively recommend platform improvements to clients.
- 6–8 years of IT experience, including at least 5 years of hands-on ServiceNow development and implementation.
- At least 4 end-to-end ServiceNow implementations delivered as a Tech Lead or Senior Developer.
- Proven experience leading a development team and working directly with clients.
- Excellent verbal and written English communication, with the confidence to lead client meetings independently.
- Ability to perform under pressure, manage multiple priorities, and deliver against tight deadlines.
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- Any CIS certification (ITSM / CSM / HRSD / Discovery / Data Foundations) – preferred
- JavaScript and Glide APIs (server-side and client-side scripting)
- Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs
- Flow Designer, Workflow, and Service Catalog
- REST/SOAP integrations, Scripted REST APIs, IntegrationHub, MID Server
- ITSM modules – Incident, Problem, Change, Request, Knowledge
- At least one more module – CSM, HRSD, ITOM, or CMDB
- Data modeling, roles and security, scoped applications
- Update sets, instance cloning, and platform upgrades
- Performance tuning and upgrade-safe customization
- Service Portal, UI Builder, Workspaces
- CSDM, Discovery, Service Mapping
- ATF and Performance Analytics
- Now Assist / GenAI features
- Git, CI/CD, Agile, Jira / Azure DevOps