Style Associate - Express Avenue Mall - Chennai
Kushals Fashion Jewellery
Style Associate - Job Description
Style associates you will support to achieve store targets through exceptional customer service, effective sales strategies, and team collaboration.
Responsibilities
- Supporting the Store Manager and Assistant Store Manager for driving the sales to achieve the store target.
- Ensure the highest standards of customer service are maintained.
- Address escalated customer issues and ensure resolution in a professional and satisfactory manner.
- Play a key role in maintaining and improving visual merchandising standards within the store.
- Assist in managing inventory levels, including stock replenishment, stock takes, and monitoring product turnover. Work to minimize stock discrepancies and ensure accurate inventory records.
- Process point-of-sale purchases, handle transactions, and cross-sell additional products to enhance the customer's shopping experience.
- Adhere to Standard Operating Procedures and follow established guidelines for store operations.
- Assist in training new and existing team members to improve their understanding of the products and services offered.
- Min HSC or above with 2+ years of fashion retail experience
- Must be above 18 years of age and below 35 years of age.
- Basic computer skills is preferable
Communication skills
Local Language Proficiency: Fluent in the local language. Able to handle situations proficiently in the local language.
English Skills: Fluent in English, handles professional communication well. Able to effectively address English-speaking audiences.
Customer Engagement
Effectively builds rapport with customers.
Capable of asking insightful questions to understand customer needs.
Non-Verbal Communication
Eye Contact: Maintains strong eye contact, conveying messages confidently and attentively.
Facial Expressions: Expresses emotions and empathy through facial expressions.
Posture and Gestures:Displays open body language.
Uses positive gestures that complement verbal communication effectively.
Respects personal space preferences.
Personal Presentation
Has a keen sense of style and fashion.
Maintains excellent personal hygiene.
Hair is well-styled.
Wears accessories that complement a professional image.
No body odor, and uses light-scented products.
Retail Expertise
Familiar with retail terminologies- POS, SOP’s, Basics of Visual Merchandising and Inventory control
Capable of handling customer grievances.
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