Business Development Executive

timepay.ai is hiring a Mumbai-based Business Development Executive to win enterprise accounts in two markets: lenders (banks, NBFCs, ARCs and fintechs) and D2C brands.

Location: Mumbai (candidates must be based in Mumbai)

Work mode: Hybrid

Reports to: Business Head

Experience: 1–4 years in B2B sales or business development

timepay.ai builds AI voice agents that hold natural phone conversations with customers at scale. We work with two kinds of businesses:

• Lenders: banks, NBFCs, ARCs and fintechs use our bots for collections and loan recovery. Leading lenders already run their collections on them.
• D2C brands: brands use our bots to recover abandoned carts, guide shoppers through complex products on consultation calls, and handle operational calls such as order confirmations and delivery updates.

Our in-house voice engine, Vox, replies with under 40 ms text-to-speech latency and speaks Hindi, English and 12+ regional languages, switching mid-call and with real emotion in its voice. During a call, the bots can send WhatsApp and SMS messages, such as a payment link or a cart link, and transfer to a human agent. Ask AI lets clients ask plain-language questions about their call data.

You will sell to both lenders and D2C brands, and own each deal from first touch to a live pilot. That means researching the right companies, reaching their decision-makers, running demos, gathering what our team needs to build each prospect's bot, and following up until the deal closes.

You will work directly with the Business Head and founders, and alongside our prompt engineering and tech teams.

• Research and prioritise prospects: map lenders (banks, NBFCs, small finance banks, housing finance companies, ARCs, fintechs) and D2C brands (beauty, personal care, health and wellness, fashion, electronics, home). Rank them by size and priority, and find the decision-makers using Apollo and LinkedIn.
• Run outreach: reach decision-makers through calls, personalised emails and WhatsApp, and follow up consistently until you get a clear answer.
• Book and run demos: set up demos with both business and tech teams. Share our deck and sample voice recordings. Answer questions on languages, latency, compliance and integrations.
• Coordinate bot builds: brief our prompt engineers on what each prospect needs, such as a higher-DPD bot that stays calm with abusive customers or a cart-recovery bot that knows a brand's products, and make sure demo bots are ready on time.
• Manage the pipeline in Zoho CRM: update accounts, contacts, tasks and statuses after every conversation, and share regular pipeline updates with the Business Head.

• Pitch collections and recovery bots to Heads of Collections, Chief Collections Officers, CIOs and call-centre heads.
• Discover requirements: understand each lender's buckets (Bucket X, higher DPD, NPA), call volumes, current vendors and pain points.
• Gather what we need to build: customer data points, scripts, call recordings and the escalation matrix for each lender's bot.
• Represent us at industry events such as collections summits, and build partnerships with field-collection agencies, BPOs and fintech platforms.

• Pitch to founders and growth, marketing, CX and operations heads at D2C brands.
• Sell abandoned-cart recovery: show brands how calling shoppers who left items in their cart brings back lost orders.
• Sell consultation calls: show how our bots explain complex products and answer shoppers' questions before they buy.
• Sell operational calls: order confirmations, delivery updates and other routine calls that take up a CX team's time.
• Discover requirements: understand where each brand's customers drop off, its order volumes, its product range and how it calls customers today.

• 1–4 years in B2B sales, business development or inside sales, ideally selling software or tech services
• Comfortable selling to both lending and D2C stakeholders, and switching between the two
• Confident cold-calling senior people, and following up persistently without being pushy
• Clear spoken and written English and Hindi
• Highly organised: you log every conversation and never let a follow-up slip
• Quick to learn a technical product and able to explain it simply
• A self-starter who takes ownership and moves fast

• Experience selling to banks, NBFCs or fintechs, or working in collections, a call centre or a BPO
• Experience selling to D2C or e-commerce brands, or working in growth, retention or CX at one
• Familiarity with collections terms such as DPD buckets, NACH bounces, promise to pay and the RBI Fair Practices Code
• Familiarity with D2C metrics such as cart abandonment, conversion rate, RTO and repeat purchase rate
• Hands-on experience with Zoho CRM, Apollo or LinkedIn Sales Navigator
• A regional language besides Hindi and English

• Sell one product into two large markets, built in-house by our AI team
• Work directly with the founders and Business Head, and see your customer feedback shape the product
• Room to grow your role as the company scales