EXECUTIVE- SALES
Bharat Booking Holidays India Private Limited
Remote
Note: Only Candidates From Himachal Pradesh Are Eligible To Apply For This Position And Have Practical Working Experience With Himachal Pradesh.
Job Description
Sales Executive – Tourism
Department: Sales
Designation: Sales Executive
Industry: Travel & Tourism
Employment Type: Full-Time
Reporting To: Sales Manager / Business Head
- Job Purpose
- Key Responsibilities
- Receive And Handle Customer Enquiries Through Phone, WhatsApp, Email And Online Platforms.
- Understand Customer Requirements, Travel Dates, Destination, Number Of Travellers And Budget.
- Suggest Suitable Tour Packages According To Customer Needs.
- Provide Complete And Correct Information About Hotels, Sightseeing, Transport And Other Services.
- Sell Domestic And International Holiday Packages.
- Prepare Customized Tour Packages And Day-wise Itineraries.
- Prepare Quotations And Explain Package Inclusions, Exclusions, Payment Terms And Cancellation Policies.
- Follow Up With Customers Regularly Until The Booking Is Confirmed.
- Negotiate With Customers Within Company Pricing Guidelines.
- Achieve Monthly And Quarterly Sales Targets.
- Convert Enquiries And Leads Into Confirmed Bookings.
- Maintain Proper Follow-up Of All Pending Enquiries.
- Contact Old Customers For Repeat Bookings And Referrals.
- Generate New Leads Through Personal Contacts, References And Other Sales Activities.
- Promote Additional Services Such As:
- Hotels
- Flights
- Transfers
- Sightseeing
- Activities
- Travel Insurance
- Room Upgrades
- Customized Services
- Coordination
- Coordinate With The Operations, Reservation And Accounts Teams.
- Coordinate With Hotels, Transporters, DMCs And Other Tourism Vendors When Required.
- Ensure Proper Handover Of Confirmed Bookings To The Operations Team.
- Maintain Good Relationships With Customers Before, During And After The Booking.
- Handle Customer Questions And Complaints Professionally.
- Support Customers In Case Of Changes, Amendments Or Urgent Travel Requirements.
Maintain Daily Records Of
- New Enquiries
- Follow-ups
- Quotations
- Confirmed Bookings
- Pending Bookings
- Sales Amount
- Payments
- Update CRM/lead Management System Regularly.
- Submit Daily/weekly/monthly Sales Reports To The Reporting Manager.
- Required Skills
- Good Communication And Convincing Skills.
- Strong Sales And Negotiation Skills.
- Good Customer-handling Ability.
- Good Follow-up Skills.
- Target-oriented And Positive Attitude.
- Basic Knowledge Of Domestic And International Tourist Destinations.
- Knowledge Of Hotels, Sightseeing, Transportation And Tour Packages.
- Ability To Prepare Quotations And Itineraries.
- Basic Knowledge Of MS Excel, Word, Email And WhatsApp Business.
- Ability To Work Under Sales Pressure And Meet Targets.
- Good Teamwork And Problem-solving Skills.
- Qualification
- Minimum: 12th Pass / Graduate.
- Graduate Or Diploma In Travel & Tourism, Hospitality, Sales, Marketing Or Business Administration Will Be Preferred.
- Freshers With Good Communication And Sales Skills May Also Be Considered.
- Experience In Travel/tourism Sales Will Be An Advantage.
- Experience
- Fresher: Can Be Considered With Good Communication And Sales Ability.
- Experienced: 1–3 Years In Travel & Tourism, Holiday Package Sales, Hotel Sales Or Related Industry Preferred.
- Performance / KPI
- The Employee Will Be Evaluated On:
- Monthly Sales Target Achievement.
- Number Of Enquiries Converted Into Bookings.
- Follow-up Performance.
- Revenue Generated.
- Gross Profit/margin Generated.
- Repeat Customers And Referrals.
- Customer Satisfaction.
- Timely Updating Of CRM And Sales Reports.