ServiceNow Developer -ITSM

ServiceNow Developer – ITSM

Experience: 3–5 Years

Employment Type: Full-Time

Job Summary

We are looking for a skilled ServiceNow ITSM Developer with hands-on experience in developing, configuring, and implementing ServiceNow IT Service Management solutions. The candidate should have strong knowledge of ITSM modules, ServiceNow scripting, workflows, and integrations, along with a valid ServiceNow Certified System Administrator (CSA) certification.

Key Responsibilities

· Develop, configure, and customize ServiceNow ITSM applications based on business requirements.

· Work on ITSM modules, including Incident Management, Problem Management, Change Management, Request Management, Service Catalog, and Knowledge Management.

· Configure Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Access Control Lists (ACLs).

· Develop and maintain workflows and automation using Flow Designer and Workflow Editor, where applicable.

· Configure Service Catalog items, catalog variables, record producers, and request workflows.

· Develop and maintain integrations using REST/SOAP APIs and IntegrationHub.

· Work on ServiceNow forms, tables, notifications, reports, dashboards, and application configurations.

· Troubleshoot technical issues, perform root cause analysis, and implement fixes and enhancements.

· Follow ServiceNow development best practices, coding standards, and update set management processes.

· Collaborate with business analysts, functional consultants, and stakeholders to translate requirements into technical solutions.

· Support testing, deployment, upgrades, and ongoing maintenance of ServiceNow applications.

Required Skills

· 3–5 years of hands-on experience in ServiceNow development, with a strong focus on ITSM.

· Strong knowledge of ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Service Catalog.

· Good hands-on experience with JavaScript and ServiceNow scripting.

· Experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.

· Knowledge of Flow Designer, workflows, notifications, and Service Catalog configuration.

· Experience with REST/SOAP integrations and ServiceNow APIs.

· Understanding of ServiceNow platform architecture, tables, forms, roles, and access controls.

· Knowledge of update sets, application deployment, testing, and troubleshooting.

· Strong analytical, communication, and problem-solving skills.

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Certification & Qualification

· ServiceNow Certified System Administrator (CSA) certification is mandatory.

· A bachelor’s degree in computer science, Information Technology, or a related field is preferred.

· Additional ServiceNow certifications, such as CAD or CIS-ITSM, are an added advantage.