Warranty Claim Assessor

Ford Motor Company

We are seeking a Warranty Claims Assessor to join our global warranty operations team, responsible for reviewing, validating, and processing warranty claims for an assigned automotive commodity (e.g., engine, transmission, electrical, chassis, etc.). This role plays a critical part in ensuring claims are assessed accurately, fairly, and in line with warranty policy, while identifying trends that help reduce warranty costs and improve product quality feedback loops

Claims Assessment & Processing

Review and assess warranty claims submitted by dealerships/markets globally for the assigned commodity, verifying diagnostic codes, labor operations, parts usage, and repair narratives against warranty policy and technical guidelines
Validate root cause of failure against approved fault codes/diagnostic trouble codes (DTCs) to ensure claims are technically justified and not duplicative, fraudulent, or outside policy coverage
Cross-check claim details (mileage, in-service date, VIN history, prior repair history) to confirm eligibility and prevent claim leakage
Ensure accurate coding of failure modes, causal parts, and labor times to support downstream warranty analytics and supplier recovery processes

Responsibilities

Assess warranty claims across global markets for the assigned commodity
Achieve 100% capacity utilization
Maintain claim mix proportionate to intake volumes
Uphold a 99% quality benchmark in claim assessments
Flag assessment concerns to Team Leads to strengthen claim controls
Recommend ways to standardize assessing practices, steps, and identify cost-saving opportunities globally

Diploma / B.E in Mechanical / Automobile Engineering

3-15 years’ experience in Automobile dealership preferably experienced at hands on working on vehicle repairs including engine, transmission and diagnosis

Skills Required;

Strong communication and interpersonal abilities
Technical diagnostic knowledge (basic to intermediate)
Warranty process exposure
Computer literacy
Flexible, self-motivated, and team-oriented
Polite, proactive, and supportive of team members