Student Support & Operations Executive
STARC Professional Learning (P) Ltd.
CTC: Depending on experience and skills + Yearly Bonus + Incentives
About The Role
The Operations Executive will manage the post-enrolment journey of MBA students, ensuring that students receive timely guidance, support, and updates throughout their two-year programme. This role will act as the primary point of contact for enrolled students while maintaining accurate student data, MIS reports, and coordination with the sales team.
Key Responsibilities
- Maintain complete, accurate, and up-to-date data of all enrolled MBA students in the CRM, trackers, MIS files, and relevant systems.
- Guide newly enrolled students through their two-year academic journey, including important processes, timelines, documents, and programme requirements.
- Act as the first point of contact and mentor for students after enrollment, addressing their academic and service-related concerns professionally.
- Inform and regularly follow up with students regarding pending assignments, examination booking, re-registration, fee-related requirements, documents, and other academic formalities.
- Provide timely after-sales support to ensure a smooth and positive student experience throughout the programme.
- Coordinate with academic, examination, finance, and support teams to resolve student queries and close pending cases within agreed timelines.
- Support the sales and admissions team by providing accurate enrollment data, student status updates, document details, and reports.
- Prepare and maintain daily, weekly, and monthly MIS reports related to enrollments, student pendencies, query resolution, academic progress, and follow-up status.
- Maintain organized digital and physical records, including student documents, reports, communication logs, trackers, and compliance-related files.
- Build strong, professional relationships with students to improve engagement, retention, satisfaction, and timely completion of programme requirements.
- Encourage satisfied students to provide referrals and support referral-business opportunities through appropriate follow-up and relationship management.
- Escalate unresolved student concerns, urgent academic issues, and operational gaps to the reporting manager in a timely manner.
- Strong communication skills in English and Hindi, both verbal and written.
- Good command of MS Excel, Google Sheets, CRM systems, and MIS reporting.
- Strong follow-up, coordination, record-management, and problem-solving skills.
- Ability to handle multiple student cases while maintaining attention to detail.
- Student-centric attitude, patience, empathy, and professional relationship-building ability.
- Ability to work independently and coordinate effectively with cross-functional teams.
Graduate or postgraduate degree in Business Administration, Operations, Education, or a related field.
Key competencies
- People coordination.
- Time management.
- Organizational ability.
- Attention to detail.
- Professional ethics and confidentiality.
- Team collaboration.
- Ownership and accountability.
- Process orientation.
- Professional and supportive work environment.
- Learning and career-development opportunities.
- Exposure to HR and business operations.
- Competitive compensation based on experience and skills.