Cash Application Specialist

Keyloop

Key Roles & Responsibilities

Download and review daily bank statements, ensuring incoming customer payments are identified, processed, and allocated accurately
Complete daily cash and AR reconciliations, investigating and resolving any discrepancies promptly
Investigate and clear unapplied and unidentified cash, obtaining remittance information where required and proactively managing aged items
Monitor the Cash Applications inbox and other communication channels daily, responding to and actioning requests within agreed timelines
Process customer account reallocations, corrections, credit note matching and other approved adjustments accurately and promptly
Initiate SEPA and BACS Direct Debit collections in line with agreed processes
Identify and resolve duplicate, incorrect, or misallocated payments and escalate material or recurring issues where appropriate
Support month-end and quarter-end close, ensuring cash is fully processed, reconciliations are current and outstanding exceptions are identified
Maintain accurate records and appropriate supporting documentation in line with financial controls and audit requirements
Work closely with Collections, Billing and Finance to resolve payment allocation and customer account queries
Provide reporting on unapplied cash, unidentified receipts, reconciliation differences, and outstanding exceptions
Identify root causes of recurring issues and support process improvement and automation initiatives
Maintain Cash Application process documentation and participate in ERP/system testing and process changes or ad-hoc projects

Skills, Knowledge & Experience

3+ years’ experience in Cash Applications
Good understanding of accounting principles, cash allocation, reconciliations, and financial controls
Strong numerical and problem-solving skills with excellent attention to detail
Ability to investigate discrepancies and take ownership through to resolution
Strong organisation skills with the ability to prioritise a high-volume workload and meet deadlines
Competent in Microsoft Excel and Outlook; experience with Navision or NetSuite is advantageous
Strong communication and stakeholder management skills
Proactive approach to process improvement and automation
Proficient in spoken and written English

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.