Customer Support Executive – US Healthcare (Night Shift)

HCBS PRO LLC is a US-based healthcare technology and services company focused on developing innovative software solutions for the US healthcare industry.

Our flagship platform, The Gimbal, is designed to simplify and streamline home healthcare operations through technology, automation, and integrated management solutions.

The Gimbal provides solutions for:

• Electronic Visit Verification (EVV)
• Digital Timesheets and Payroll Workflows
• Caregiver and Patient Management
• Scheduling and Workforce Management
• Healthcare Documentation and Compliance
• Operational Management and Automation

Our mission is to help healthcare organizations improve operational efficiency, reduce administrative workloads, and deliver better care.

Website: https://hcbspro.com

Product: https://www.thegimbal.net

We are looking for enthusiastic and customer-focused Customer Support Executives to join our Ahmedabad team.

You will assist US-based healthcare organizations, caregivers, and clients by providing professional support for our healthcare software platform, The Gimbal.

• Handle customer inquiries through phone calls, emails, chats, and support tickets.
• Assist US-based healthcare clients with software-related queries.
• Troubleshoot basic technical and application-related issues.
• Guide customers in using different features of The Gimbal.
• Coordinate with internal technical and operational teams to resolve complex issues.
• Maintain accurate records of customer interactions and resolutions.
• Follow up on unresolved customer requests.
• Ensure excellent customer satisfaction and service quality.

• 2+ years of experience in Customer Support or Customer Service. Freshers with excellent communication skills are also welcome.
• Excellent verbal and written English communication skills.
• Basic computer knowledge and familiarity with CRM or support tools.
• Strong problem-solving and multitasking abilities.
• Ability to handle challenging customer situations professionally.
• Good listening skills and a positive attitude.
• Willingness to work in a US-aligned night shift.

• Job Location: Ahmedabad, Gujarat
• Work Mode: Full-Time, On-site
• Working Hours: 6:00 PM to 3:00 AM IST
• Working Days: 5 Days a Week (Monday to Friday)
• Salary: Up to ₹50,000 per month, depending on experience and skills.
• Work from Home: Not Available

• Work with international healthcare clients.
• Gain experience in US healthcare technology.
• Learn about modern SaaS platforms and healthcare workflows.
• Work with a collaborative technology and support team.
• Enjoy professional growth and employee engagement activities.

All candidates must submit their applications through our official recruitment portal:

https://myhr.eentero.com/jobs/eXKo6b1Xq79SqE05dIR5Cn32pWL3lOe7ozJmrbIj

• We look forward to welcoming you to HCBS PRO LLC!