Director – US Sales & Use Tax Operations

Embark

About this opportunity: This role is open with one of our valued customers, a global tax technology company. The position is based in Bangalore or Hyderabad.

Location: Bangalore / Hyderabad

Role type: Senior people leader

Experience: 12+ years in US sales and use tax, with 5+ years in leadership

Job Summary

The Director owns the US sales and use tax compliance function. The main goal is to make sure client returns are filed and paid accurately and on time, with high client satisfaction. The role leads the team that delivers this work, including its leaders.

Key Responsibilities

Own the end-to-end returns process, and ensure returns and tax data are reviewed for accuracy, with corrective action led where needed.
Make sure tax notices and mail from taxing jurisdictions are reviewed, resolved and tracked on time.
Keep SOC II controls for the compliance process updated and followed.
Manage client onboarding so customers are onboarded on time.
Act as the escalation point for internal and external customers.
Identify and implement process and system improvements, working with product, treasury and development teams.
Keep internal processes and procedures documented.

People Leadership

Coach and develop leaders and staff, and build a strong leadership team.
Set annual KPIs aligned with corporate goals, and own team results.
Guide leaders on hiring, performance, succession, compensation and retention.
Prepare and manage the budget, and lead change initiatives.

Requirements

Bachelor’s degree in accounting or a similar field, or equivalent experience.
12+ years of experience in sales and use tax returns, with 5+ years of leadership.
Knowledge of multi-state tax preparation software and monthly SUT returns.
Public accounting or Big Four experience preferred.
Strong communication, diplomacy and Excel skills, and the ability to work under tight monthly deadlines.