Junior customer support executive: 1042

Client Support Executive 

Mumbai| Customer Amazement | Full-time

CTC Upto 4LPA

Are you a true customer advocate and their trusted advisor?

Are you obsessed about ensuring customers get the best out of the technology

Do you enjoy helping customers to optimally use the product? Then this is the role for you!

The Impact you will create in the Job:

• Help Customers all Tech challenges faced while using the Product. 
  
• Responsible to the issues raised addressed to the core and Customers can be sent out.
• Access Report without any challenges. 
• Educating Customers to ensure comfort in the usage of Product/Utility Duties and responsibilities.
• Providing Support to Customers on their Queries
  
• Responsible for successful solving of Customer tickets and handling Chats or calls.
• Educating Customers to ensure comfort in usage of Product/Utilities.
• Understanding & responding to primary level customer queries / issues over Chat, phone or email ticketing system
• Provide product trainings / demos to the customers
  
• Resolve customer issues and strive towards positive customer f/b
  
• Setup necessary configurations for our clients so that they use our product.
• Analyze and identify process changes or product enhancements required & suggest if any.
• Monitor internal alerts and raise alarm for critical issues.
  
• Be available any flexible shift timings for best customer experience.
  
  

What we look for?

• Education Graduation from a recognized university in IT/ Engineering stream.
  
• Specialized Knowledge of Linux and troubleshooting.
  
• Good knowledge about DNS, HTML, CSS.
• Linux Trouble Shooting skills.
• Knowledge of JIRA,Rest API, Zendesk, Freshdesk.
  
• Be available at flexible shift timings for best customer experience.
•  Microsoft Excel/  Openoffice Calc, Powerpoint knowledge to draft and share reports.
•  An experience of min 1-2 years in customer support is preferred
•  Fresher with quick learning skills andexcellent communication skills can be considered.
•  Candidate should have excellent spoken and written communication skills along with listening skills.

Why Join Netcore?

Netcore is the unified Customer Experience Platform (CEP) empowering 8,000+ globalbrands — including Flipkart, PhonePe, and BigBasket — to deliver hyper-personalized journeys at enterprise scale. Our AI-powered stack spans a

robust Customer Data Platform (CDP), omnichannel orchestration (email, SMS, WhatsApp, push, web), and predictive analytics for lifetime value optimization. We've driven 5x engagement lifts and $500M+ in client revenue uplift for

retail, fintech, and telco giants worldwide.

Join us and you'll help shape products used by leading global brands, working alongside a high-performing design and product team that values craftsmanship,experimentation, and continuous learning. At Netcore, growth isn't a buzzword —it's the culture. You'll work on cutting-edge AI/ML products alongside some of the sharpest minds in Martech, in an environment where what you deliver matters more than how long you've been around. It's fast-paced, ambitious, and offers real ownership from day one.

If you're passionate about creating software that doesn't just work, but feels exceptional — we'd love to hear from you.

Global Recognitions

• Leader in Commerce Search and Product Discovery — The Forrester Wave, 2023
• The only Forrester-rated global vendor spanning Product Discovery, Cross-Channel Marketing Hubs, and Email
• Leader in Marketing Platforms — G2 Winter 2024 Grid
• Top 20 global Google Cloud Partner
• Appraised at Level 3 of CMMI by Equalitas Certifications Limited
• Great Place to Work in India — 8 consecutive years

A career at Netcore is more than just a job — it’s an opportunity to shape the future. For more information, please visit netcore.ai or follow us on LinkedIn.