Application Support Analyst II
ICON plc
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
Salesforce System administrator
Install, maintain, and support Salesforce enterprise applications. Ensure high level of application availability and provide technical support to end users. Configure and implement system releases as required.
What You Will Do
You will contribute to application support activities, taking responsibility for your deliverables and working collaboratively.
Key Responsibilities Include
Provide tier 2 Technical support for Salesforce systems.
Work with developers and integration teams for application deployment and error resolution.
Troubleshooting applications, third-party integrations, review and analysis of Salesforce debug logs and general errors.
Respond to user requests for assistance (Help Desk tickets; phone, email).
Instruct users on correct system usage.
Troubleshoot and resolve complex system issues.
Communicate with vendors to resolve system issues.
Develop, test, and implement system changes, upgrades, and patches.
Maintain system configuration; for example: user accounts, integration endpoints, project setup, data dictionaries, access provisioning, configuration changes.
Perform regular system monitoring and maintenance activities.
Evaluate new product features and changes for impact or recommendations to technical team
Work with vendors to install and configure application software on servers.
Other Duties as assigned
Your Profile
You will bring relevant application support experience, along with the following qualifications and skills.
Required Qualifications And Experience
4+ years' experience with Salesforce administration, troubleshooting user login issues, security configuration, custom object configuration, custom reports and dashboards development, environment monitoring and application deployment required.
3+ years’ experience with complex Salesforce deployments in a highly customized environment.
3+ years’ experience managing deployments in a highly regulated GxP environment.
Proficiency with Salesforce.com data management tools (Data Loader, DemandTools, etc.) required
Working knowledge of Team Foundation Server for bug tracking
2+ years hands on experience with Jenkins / GitLab
Salesforce.com Certified Administrator certification
Experience with understanding and resolving client/PC side browser/configuration problems.
Strong self-starter and ability to work independently.
Strong experience with troubleshooting applications.
Possess strong problem solving and analytical skills.
Strong written and verbal communication skills.
Excellent organizational and interpersonal skills.
Read, write and speaks fluent English.
What ICON Can Offer You
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our Benefits Examples Include
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply