Assistant Manager
Renault Nissan Technology & Business Centre India
- Responsible for meeting agreed Service Level Agreements (SLA) on Turn Around Time (TAT), Productivity and Accuracy
- Responsible for setting targets to the team members each day/week/month
- Complete the daily, weekly and monthly deliverables and check list
- Develop back up plan and focus on cross training the team
- Conduct regularly Team huddle and cascade information to team on any process or general updates
- Ensure to provide regular AR reports to Internal (Renault Group – Reporting Mangers + Leadership team) and External Stakeholders
- Ensure weekly review of process and create action plan to improve the process especially in below areas
Increase collections and minimize unapplied cash; Improve cash application
Reduce/Eliminate unidentified cash
Establish/Improve the governance with billing team to sort out the issues raised by customers
Sub-ledger reconciliations
Reduce Provision for Bad-debts
Support customers by proposing policies or procedures to improve process
Review process controls regularly and update controls to secure process
- Handle internal escalation as well as escalation from other stakeholders – First Point of contact for customers for escalations and service deliverables
- Handle Governance calls for review of performance, flag issues and share feedback
- Responsible for Induction and training plan for new joiners in process
- Timely SOPs review and ensure updation of any changes. Ensure updated trackers are updated on real time basis
- Quality check on sampling basis for accuracy and process deviation
- Identify and implement process improvement ideas
- Work under pressure, managing absenteeism, attrition and people issues
- Responsible for performance management and appraisals of the team for about 15-20 associates
- Handle team issues such as leave and attendance management
- People responsibilities include:
- Counsel and mentor team members and direct reportees
- Manage performance through coaching and regular feedback
- Identify training needs / gaps and coach team members and nominate for trainings to sharpen the skills
- Conduct one on one meeting with each team member at regular intervals
- Ensure the career development plan for each team member is adhered to