SENIOR SERVICE ENGINEER
Legrand
We are seeking a Senior Service Engineer to lead the installation, commissioning, preventive maintenance, and troubleshooting of 3‑phase UPS systems for NOVATEUR ELECTRICAL & DIGITAL SYSTEMS PRIVATE LIMITED. The role involves direct customer interaction, site assessments, and driving service excellence while supporting AMC, retrofit, and upgrade projects across the designated region.
Responsibilities
- Install, commission, and perform preventive maintenance on 3‑phase UPS systems.
- Diagnose and resolve breakdowns, providing on‑site technical support.
- Conduct site visits, power audits, and technical assessments.
- Coordinate with customers to ensure service satisfaction and timely issue resolution.
- Prepare detailed service reports, documentation, and improvement recommendations.
- Support Annual Maintenance Contracts, retrofits, battery replacements, and UPS upgrades.
- Manage spare parts inventory and ensure availability for critical repairs.
- Provide training and guidance to junior service staff.
- Maintain compliance with safety standards and company procedures.
- Travel within the assigned territory as required.
- Diploma / BE / B.Tech in Electrical, EEE, or Electronics.
- 5–10 years of experience in UPS, power electronics, or related fields.
- Strong knowledge of 3‑phase UPS, batteries, and electrical panels.
- Proven troubleshooting and fault‑finding skills.
- Ability to conduct power audits and technical assessments.
- Excellent customer interaction and communication abilities.
- Familiarity with AMC management and retrofit projects.
- Willingness to travel extensively within the territory.
- Valid driving license.
- Commitment to safety and quality standards.