Inside Sales Executive

Company Description

Symbionic develops assistive devices that help people with upper-limb differences perform everyday activities with greater independence. Our Krea Adaptive system supports activities such as eating, cycling and riding a two-wheeler through modular attachments. Based in Chennai, our team brings together engineering, prosthetics and customer support to build practical products around user needs.

Role Description

We are hiring an Inside Sales Executive for a full-time, on-site role in Chennai. You will own the sales journey from the first enquiry to purchase, helping prospective customers and their families understand our products and make informed decisions.

Key Responsibilities

• Contact leads from advertisements, our website, referrals and outreach through calls and WhatsApp.
• Understand customer needs, qualify enquiries and identify clear next steps.
• Explain product features, pricing and the purchase process accurately.
• Conduct video product discussions and arrange demonstrations or suitability assessments with our prosthetist and field team.
• Handle objections, follow up consistently and convert qualified enquiries into purchases.
• Maintain accurate CRM records, including conversation notes, lead status and follow-up dates.
• Coordinate customer handovers for assessment, fitting and delivery.
• Work towards agreed targets for demonstrations, sales conversions and revenue.
• Share customer feedback with marketing and product teams to improve communication and the customer experience.

Qualifications

• Previous experience in inside sales, telesales or B2C sales, with evidence of achieving sales targets.
• Clear spoken Tamil and English. Hindi or other Indian languages are an advantage.
• Strong listening skills and an empathetic, respectful approach to customers and their families.
• Confidence discussing pricing, handling objections and asking for the sale.
• Consistent follow-up habits and the ability to manage multiple leads independently.
• Comfort using CRM tools, WhatsApp, video calls and spreadsheets.
• Ability to work on-site in Chennai.
• Experience in healthcare, medical devices or assistive technology is an advantage, but not essential.
• Relevant practical sales experience is valued; a specific degree is not mandatory.

Our Approach

• We value ownership, empathy and honest selling. You should be able to pursue sales targets while setting realistic expectations and helping customers understand whether our products meet their needs.