Client Services Associate Project Manager

Epiq

Remote

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

Job Summary:

The Associate Project Manager is responsible for making sure the client receives the proper service through proactive attention to planning, analysis, execution, and proper close-out on a project by working as assistant to US Project Managers. The Associate Project Manager is responsible for the day-to-day execution of the project including providing the client and their internal project teams with clear direction, according to the client’s requirements and company standards.

Essential Job Responsibilities

Drives overall client satisfaction through effective coordination and communication of client deliverables
Consult with clients on the proper methodology to achieve their goals using Epiq’s suite of e-Discovery services
Manage Epiq’s internal processes to achieve client goals by communicating with intradepartmental process managers to guide the overall project.
Obtain, examine, and prepare client data for Intake.
Handle review platform (Relativity) specific items including but not limited to User requests, database management (archiving/deletion), creation of layouts/views/fields/choices/highlighting, creation, and execution of STR’s, creation and management of batch sets, reporting
Provide matter specific support on items such as privilege log generation, media tracking, and project specific reporting
Understand project budgets and obtain required approvals before incurring additional costs outside of project estimates
Ensures continuity of client service between shifts by providing clear handoffs and client updates
Represent Epiq in relationships with clients and third parties involved in providing services to those clients
Delegate to team members through continuous training of project related tasks, such as processing and review workflow, search construction, conflict verification, and productions
Troubleshoot issues and recommend solutions, effectively implement, and document for internal and external stakeholders
Create playbooks for all clients to standardize service delivery and drive repeat business

Preferred Qualifications / Requirements

Bachelor’s degree in Technology, Law, or an equivalent discipline.
Minimum 3+ years of experience in eDiscovery Client Services or eDiscovery consulting.
Understanding of e-Discovery data processing standards and concepts such as culling, deduplication, filtering, processing, and imaging.
Industry qualifications such as Relativity Certified Administrator, Analytics or Processing certifications is strongly preferred
Hands-on experience with working on Relativity
Proficiency in PowerPoint, Excel and BI is highly desirable and an added advantage
Experience with dtSearch logic
Experience with the specifications of multiple processing and hosting platforms
Excellent written and verbal communication skills
Strong problem-solving ability and adaptability
Highly organized and able to manage multiple processes
Availability to work extended hours as needed when client project demands increase
Ability to effectively communicate complex technical solutions to non-technical audiences
Strong customer service discipline with interpersonal and communication skills
Ability to manage multiple tasks with excellent follow through, professional communication, and attention to detail
Proven ability to provide good customer service and work well in a team-based environment
Client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt to consistently meet client requirements.
Capacity to learn quickly and adapt to changing industry trends
Flexibility to work both night shift timings and occasionally on weekends is required.

Your specific salary will be determined based on several factors:

Location-based market rate for the role
Your abilities in relation to the job specification
Performance during screening and interview
Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click Here To Learn About Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

Build trust-based partnerships
Nurture long-term relationships
Remove collaboration barriers
Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

Use storytelling to build buy-in
Align communication with organizational goals
Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

Use data to identify improvement opportunities
Make informed decisions
Align team goals with boarder strategy
Empower teams to manage their own goals
Translate vision into clear priorities
Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

Improve workflows for team efficiency
Use clear documentation and expectations
Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.