Customer care Manager
Nextenti Tech Private Limited
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Job Description
- Lead and manage the customer care team to ensure exceptional service delivery.
- Develop and implement customer service policies and procedures.
- Monitor and evaluate the performance of the customer service team, providing guidance and support where necessary.
- Handle complex customer inquiries and complaints, ensuring timely resolution and customer satisfaction.
- Collaborate with other departments to improve customer service operations and enhance the customer experience.
- Analyze customer feedback and data to identify trends and areas for improvement.
- Prepare and present reports on customer service metrics to senior management.
- Ensure compliance with company policies and industry regulations in all customer interactions.
- Foster a positive and motivating work environment within the customer care team.
Gollapudi, Vijayawada, Andhra Pradesh, India 520010
Qualification
Degree
Department
General