Officer-Employee Engagement
Ujjivan Small Finance Bank
- POSITION DESCRIPTION
GRADE : DM-II
DEPARTMENT : Human Resources
LOCATION : Region
SUB-DEPARTMENT : Employee Engagement
TYPE OF POSITION : Full-time
REPORTS TO : Manager-EE
REPORTING INTO
NA
- ROLE PURPOSE & OBJECTIVE
- Person will work as Employee relations SPOC & would partner with of the respective State / Cluster.
- Make sure that employees feel committed to their organization’s goals and values and motivated to contribute to organizational success.
- SIZE OF THE ROLE
NON-FINANCIAL SIZE
- NA
- NA
- KEY DUTIES & RESPONSIBILITIES OF THE ROLE
- Lead Engagement & Liaison with Business to understand their manpower requirement, priorities resourcing accordingly.
- Responsible to provide trained manpower to Business and is productive within 3 weeks of joining to the respective location.
- One to one interaction with individual staff for their queries /Managing Low Performers (PIP).
- Responsible for executing engagement interventions to enhance Trust Index
- To co-ordinate and evaluate the effectiveness of the workforce engagement strategy.
- To establish benchmarks and targets against which future improvements can be made.
- Hiring: - CRO, FIO & other supporting vertical as well with in TAT.
- Educate Branch staff about all policies & processes adhered & amended by Ujjivan from time to time
- Act as a catalyst between branch employees & HR to make Ujjivan best place to work.
- Conflict management –Address issues in the field in full co-ordination with the line managers - Establishing Rapport with the branch Staff & provide early feedback on any issues of dissatisfaction especially in the area of local supervision & management.
- Career Advancement Plan – Motivating employees on the opportunities across the region, handholding and ensuring the implementation of orientation plans at the branches, post training.
- Managing End to end employee life cycle and give handholding to employees.
- State / Cluster Level owner of execution of the employee engagement activities and measure the outcomes (activities includes regional festival, employee anniversary gifts, family connect plan, sports tournament & Organizing Health & Medical checkup Camps for employees)
- Make Suring full & final settlement is on time (Branch clearance, Supervisor clearance, SHR clearance, IT assets).
- Ensuring confirmation as per process and helping concern supervisor to follow the process.
- Sharing payroll input to concern person within 100% efficiencies.
- Following up with supervisor to completion probation appraisal is on time.
- Handling as a regional/cluster spoke for sharing confirmation data with corporate team or business spoke (Daily resignation tracker, head count signs off etc.)
- Regular Coordination with RLT on Issues & for resolutions
- Min 1/3 branch visits in a month. All branches to be visited in one quarter. Acting as an independent advisor for employees in tough situations
- Maintain a track of one to one interaction with branch staff& solution & counsel their issues
- Regional priorities and executing variance stage of branches/branch employee. (e.g.: EPFO data correction, KYC updation, various MIS etc.
- Helping people understand the value of their individual contributions.
- Improving communications.
- Recognizing good work.
- Ensure that all members of the Branch staff are up to date on all relevant circulars and Benefits offered to them
- Assisting adherence to training/ mandatory training programs for branch staffs/completion Mandatory course on Swayam.
- Ensure adherence to training man-days/ mandatory training programs for branch staff.
- Coordinate with Distribution / Concern teams on people related matters; support branch activities to foster teamwork and continuously make Ujjivan a great place to work.
- Make sure the coordination between staff of different teams, to build a collaborative spirit and shared sense of purpose
- MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS
Qualifications
- UG or PG
- 2 to 4 Years
- If required
- Employee Sensitive Approach
- Decision making aptitude
- Analytical skills
- Sound on Compliances
- Process Driven
- Team player
- Stakeholder Management
- Excellent Listening skills
- Customer Oriented
- Individual Contributor
- Training Skills
- Grievance handling Skills
- Self-Driven & Result Oriented
- KEY INTERACTIONS
EXTERNAL
- Regional HR Team / Branch Staff
- Business Team (DM/RSM/MSE team/Housing/PL/VL/Collection/CRM/AM) and all the Supervisors.
- Control Functions (Credit, Audit & Vigilance, Credit housing, Operation, IT, Legal & risk etc. )
- MFIN, Potential candidates
- Compliance Departments (PF)
- Other Agencies (Recruitment Vendors) / Capacity building institutes, HR berry, My ESOPS.com, CSPI, ascent HR)
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