Cluster Head-TASC and Government Business
Ujjivan Small Finance Bank
- POSITION DESCRIPTION
GRADE : AVP-I
DEPARTMENT : Branch Banking, TASC & TPP
LOCATION : Across India (Regional Office / Area Office / Branches)
SUB-DEPARTMENT : TASC
TYPE OF POSITION : Full-time
REPORTS TO : Regional Head - TASC & Government Business
REPORTING INTO
NA
- ROLE PURPOSE & OBJECTIVE
- As a product specialist, Cluster Head – TASC & Government Business will be responsible and own the entire TASC & Government Business book & TASC & GB NTB acquisition for the Branch Banking of the assigned regions / territory / clusters / branches.
- Will be driving TASC & Government Business along with cross sell of products such as POS, QR, Payment Gateway, CMS, payment and collection solutions, fee collection & other fintech solutions as per alliances and partnerships within branch banking for ring-fencing the customers and ensuring cash-flows of the customers are channelized into Ujjivan Small Finance Bank.
- SIZE OF THE ROLE
NON-FINANCIAL SIZE
- Owns the total TASC & Government Business incremental budget of the assigned regions / territory / clusters / branches.
- Responsible for achieving fee targets of cross-sell products like CMS, POS.
- Interact & collaborate with digital alliances partners of the bank
- Cross sell POS, QR, Payment Gateway, CMS, Net Banking, fee collection solutions etc. which helps in value build up.
- Ensure product mix for sale of high value variants & quality of acquisition.
- Hiring of direct reportees as per assigned manpower budget.
- KEY DUTIES & RESPONSIBILITIES OF THE ROLE
- Business/ Financials
- Create and develop strategy / plan for TASC & Government Business sales and value build up and ensure its implementation.
- Implement strategy as devised & guided by Corporate office / Regional or circle office.
- Devise and execute marketing strategies, sales promotions and contests in liaise with the corporate / regional or circle product team.
- Ensure the successful achievement of the company’s goals on TASC & Government Business across all its’ assigned territory.
- Ensure sales volume is at its maximum and maintaining acquisition quality.
- Oversee the TASC & Government Business sales performance at regions, clusters, branches.
- Schedule occasional review meeting with Regional Head – TASC & Government Business, CBHs, Cluster Heads, BMs, RMs and other stake holders.
- Reviewing and maintaining good portfolio quality.
- Establish personal networks across all circles.
- Customer (Both Internal & External)
- Ensure seamless on-boarding experience for customers.
- Ensuring best in class TAT and processing standards.
- Ensuring that any service complaints are resolved in a timely manner.
- Dipstick surveys with customers to understand the product needs & suggest changes.
- Competitor watch and give relevant suggestion sand feedback to constantly improvise products in-tune with the market.
- Joint calls / sales support & training to branches & cluster head – branch banking.
- Internal Process
- Build a strong team across region as per assigned budget.
- Working towards eliminating bottlenecks in the process and rejuvenating the customer journey with Ujjivan Small Finance Bank.
- Timely training to staff so as to ensure product knowledge, change in processes are communicated in a timely manner downwards
- Innovation & Learning
- Supporting branch level outbound resources including Branch Managers to perform their role of TASC acquisition adequately.
- Recommend teams for courses, skill gap-based training programs.
- Ensure adherence to training man-days/ mandatory training programs etc.
- Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines
- MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS
Qualifications
- Graduate, with a Masters in Marketing Preferable.
- MBA/ PGDM or equivalent Qualification preferred.
- Preferred core experience of 10 + years of experience in TASC / Government Banking / Retail branch banking/ Current Account acquisition/ Transactional Banking / Liability sales.
- None
- Wide exposure in Sales & distribution
- Experience spanning major functional aspects of the business – Sales / Marketing, Business operations & Technology with P&L responsibility.
- Strategic thinking, innovation, strong negotiation and leadership characteristics
- Strong People Management skills
- Strong analytics and technology orientation
- Relevant demonstrated leadership experience in managing a hi-performance team with a sound understanding of key business drivers
- Relationship Skills
- Sales Skills
- Execution Skills
- Influencing Skills
- Team management
- Negotiation skills
- Customer Service Orientation
- Communication skills (both oral & written)
- Prior experience in driving large teams / branches both direct & indirect
- Proven sales record
- KEY INTERACTIONS
EXTERNAL
- Branch Banking, TASC & TPP
- Product
- Alternate Channels
- HR
- Vigilance
- IT
- Risk & Compliance
- Digital Banking
- Corporates, LLP, HUF, Partnerships and Individual Customers.
- Institutional customers like Trust, Association, Societies, Clubs, Sec 8/25 cos., NGOs, NPOs, etc.
- Local govt bodies
- Digital alliance partners
DATE: 14-02-2024
REVIEWED BY: Jyothi Mohan
DATE: 15-02-2024
LAST UPDATED BY: TM Team
DATE: 17-02-2024