Manager Learning Center of Excellence

This role is for one of Weekday’s clients

Min Experience: 8+ years
Location: Chennai, Tamil Nadu, India
JobType: full-time

We are seeking an experienced and strategic Manager – Learning Center of Excellence (L&D CoE) to lead the development and implementation of a structured learning framework across multiple sites and business functions. The role will be responsible for defining the learning strategy, managing the training catalogue, establishing content standards, and ensuring consistent learning delivery across the organisation.

The ideal candidate will have strong experience in Learning and Development, instructional design, and frontline workforce training, with the ability to build scalable learning programmes for operational teams. This role requires close collaboration with Operations, HR, Safety, Engineering, and site leadership to strengthen employee capabilities, improve operational performance, and create clear career progression pathways.

Requirements

Key Responsibilities

• Learning Strategy and Governance: Own the overall learning strategy, training catalogue, content standards, and approval processes across sites and functions.
• Learning Framework Development: Establish a common learning foundation covering new-hire onboarding, organisational behaviours, policies, ethics, site orientation, safety, and compliance.
• Role-Based Learning Programmes: Design and implement structured training for frontline operations, including standard work, Warehouse Management Systems (WMS), Radio Frequency (RF) scanning, quality, robotics, automation, Computerised Maintenance Management Systems (CMMS), lean practices, and problem-solving.
• Leadership and Career Development: Develop leadership training and structured career pathways for employees progressing from trainee and operator roles to Floor Trainer, Lead, and Supervisor positions.
• Learning Management System (LMS): Manage Workday Learning, including learning programmes, role-based assignments, completion records, certification tracking, and renewal reminders.
• Digital Learning Content: Develop and update digital learning resources using authoring tools such as Articulate Rise 360, while leveraging instructor-led and on-the-job training where appropriate.
• Stakeholder Collaboration: Partner with Operations, Safety/EHS, HR, Engineering, site trainers, and subject-matter experts to define learning objectives, content ownership, assessments, and certification sign-offs.
• Learning Programme Implementation: Pilot training programmes for priority operational roles, validate the content and delivery approach, and establish a scalable framework for expansion across other roles.
• Site Launch and Content Management: Prepare learning materials for new site launches and ensure training content remains updated as business processes, equipment, and systems evolve.
• Learning Analytics and Reporting: Monitor training completion, role sign-offs, certifications, safety outcomes, and employee progression. Share performance reports and improvement recommendations with leadership.
• Vendor and Partner Management: Coordinate with external training vendors and content partners to ensure effective learning delivery.
• Workforce Accessibility: Ensure learning programmes are accessible to employees and temporary workers in both English and Spanish.

Learning and Development Framework

The role will oversee the development and implementation of seven core learning areas:

1. New-Hire Onboarding: Organisational behaviours, policies, ethics, and site orientation.
2. Safety and Compliance Training: Safety courses, compliance programmes, certifications, and renewals.
3. Frontline Operational Skills: Role-specific training covering standard work, WMS/RF scanning, and quality.
4. Technology and Automation: Robotics, automation, CMMS, lean practices, and problem-solving.
5. Leadership Development: Training and development programmes for supervisors and site leaders.
6. Career Progression: Structured career pathways across frontline operational roles.
7. Professional Development: Professional skills, workplace belonging, and organisation-wide learning opportunities.

Required Skills and Competencies

• Strong expertise in Learning and Development strategy, learning design, and instructional design.
• Knowledge of adult learning principles and methods for measuring learning effectiveness.
• Hands-on experience managing Learning Management Systems (LMS) and digital learning authoring tools.
• Mandatory experience with Workday Learning and Articulate Rise 360.
• Experience developing safety and compliance training programmes, certification frameworks, and tracking processes.
• Ability to design scalable learning programmes for frontline, warehouse, and field-based workforces.
• Strong project management, analytical, organisational, and stakeholder management skills.
• Excellent communication and collaboration abilities.
• Ability to engage with senior leadership while working closely with trainers and operational teams on warehouse floors.
• Ability to manage multiple learning initiatives across locations and functions.

Must-Have Skills

• Learning and Development
• Learning Design
• Workday Learning

Good-to-Have Skills

• Adult Learning
• Certification Tracking
• Analytical Skills

Educational Qualifications

• Bachelor's degree in Education, Instructional Design, Organisational Development, Industrial/Organisational Psychology, or a related discipline.
• An advanced degree in a relevant field is preferred.

Experience

• Minimum 8 years of experience in Learning and Development, including learning design and programme delivery for frontline or field-based workforces.
• Experience in robotics, automation, logistics, warehousing, manufacturing, or new-site launches is preferred.
• Spanish language proficiency will be an added advantage.

Working Hours and Collaboration

The role requires approximately 2–3 hours of evening overlap on most working days to coordinate effectively with the leadership team and operational sites based in the United States.