Customer Sales Manager
Larsen & Toubro
Role: Customer Sales Manager
The Customer Sales Manager is responsible for leading all customer-related activities across product group for India.
Key Responsibilities
- Develop and execute regional sales and account strategies aligned with business objectives.
- Drive sales growth, profitability, market share, and achievement of annual business targets across the portfolio.
- Lead customer acquisition activities and expand market presence through OEMs & partners.
- Own end-to-end customer relationship management, including business development, commercial negotiations, escalations, and long-term account growth.
- Manage key customer accounts, build strategic partnerships, and develop joint business plans to drive sustainable growth.
- Identify new business opportunities, emerging market trends, and competitive developments to strengthen market position.
- Drive commercial excellence through pricing, profitability improvement, contract negotiations, and realization of approved price increases.
- Ensure seamless coordination with engineering, program management, supply chain, finance, marketing, and operations teams for successful business execution.
- Lead customer reviews, business planning discussions, and regular executive engagement meetings.
- Oversee sales forecasting, opportunity pipeline management, demand planning, and business performance tracking.
- Ensure timely collections, overdue management, and adherence to commercial policies and contractual obligations.
- Lead, coach, and develop sales teams to enhance customer engagement, business development effectiveness, and commercial capability.
- Plan and coordinate customer events, product demonstrations, trade shows, and marketing activities to improve customer connect and brand visibility.
- Ensure superior customer satisfaction by proactively addressing concerns, managing escalations, and delivering exceptional service levels.
- Bachelor’s or Master’s degree in Engineering, Business Administration or related field.
- 6–10 years of experience in business development, sales, or key account management within the automotive Tier 1 environment.
- Strong analytical skills with proficiency in Excel, Power/Tableau and data driven decision making
- Strong understanding of automotive systems and manufacturing processes.
- Excellent negotiation, communication and presentation skills.
- Ability to travel domestically and internationally as required.
- Strategic and analytical thinking
- Strong interpersonal and influencing skills
- Cross-functional collaboration
- Results-oriented and proactive with high level of professionalism and integrity
L&T is a USD 30 billion Indian multinational engaged in EPC Projects, Hi-Tech Manufacturing, and Services, operating across multiple geographies. A strong, customer–focussed approach and the constant quest for top-class quality have enabled L&T to attain and sustain leadership in its major lines of business for eight decades.
Given L&T’s capability in strategic electronics and leveraging its foray into semiconductor design and well-established capabilities in L&T Technology Services, the business is expanding its offerings to cover industrial electronic modules, products and systems in critical sectors of Power Electronics, Automotive Electronics, Industrial Robotics & Automation, Communication Platforms and Electronic Systems Design & Manufacturing (ESDM). The focus products under Automotive Electronics are ADAS, Electrification & Connectivity related products.