SAS Application Support Engineer

Role Purpose

The Senior Risk & Compliance Application Support Engineer is responsible for the support, administration, maintenance and continuous improvement of the bank's Risk & Compliance application portfolio. The role will provide hands-on support across platforms including SAS Viya 4, SAS 9.4/Viya 3.5, RSA Archer GRC, AECB, Bureau 1 and other risk, fraud and compliance solutions.

The successful candidate will be a recognised SME in at least one of these platforms, with a strong working knowledge of the wider application estate. The role combines production support, functional application change delivery, stakeholder engagement and technical troubleshooting to ensure critical risk and compliance services remain stable, secure and aligned to business and regulatory requirements.

Skills & Experience Profile

Essential Experience

• 5-10+ years' experience supporting enterprise applications within banking or financial services.
• Expert-level knowledge in at least one of the following:
• SAS Viya 4 / SAS 9.4 (Viya 3.5)
• RSA Archer GRC
• AECB integrations and credit bureau solutions
• Bureau 1 services and integrations
• Good working knowledge of SAS Viya 4 and SAS 9.4/Viya 3.5 environments, architecture, integrations and operational support.
• Proven experience supporting business-critical Risk, Compliance, Fraud, Financial Crime, Credit Risk or Decisioning platforms.
• Experience delivering application enhancements, configuration changes and defect remediation from a prioritised business backlog.
• Strong understanding of banking operational processes, regulatory requirements and risk management controls.
• Experience working directly with business stakeholders to elicit requirements and translate them into technical and functional solutions.
• Experience supporting cloud, on-premise and hybrid application environments.

Technical Skills

• Advanced application troubleshooting and root cause analysis skills.
• Strong SQL and data analysis capabilities.
• Experience supporting APIs, web services, file-based integrations and batch processing.
• Knowledge of Linux and Windows server environments.
• Familiarity with Azure cloud services and monitoring platforms.
• Experience with Splunk, Dynatrace, AppDynamics, Grafana or equivalent observability tools.
• Understanding of ITIL Incident, Problem, Change and Release Management processes.
• Ability to assess application performance, integration failures, data quality issues and service degradation events.

Mandatory Skills: SAP GRC - Governance-Risk-Compliance .