MDM & Mobile Operations Support Engineer
HTC Global Services
About the Role:
We are seeking an MDM & Mobile Operations Support Engineer with 4 years to 6 years of experience in MDM, endpoint management or enterprise mobile support.
Requirements
- Hands-on Microsoft Intune administration, device enrollment, configuration and application deployment.
- iOS/iPadOS troubleshooting, Apple Business Manager fundamentals and device provisioning.
- Device compliance monitoring, onboarding, offboarding and lifecycle management.
- Incident, service request and escalation management.
- Basic knowledge of Microsoft Entra ID, MFA and mobile security policies.
- Exposure to Smarsh Capture Mobile, MobileGuard, Proofpoint or similar platforms.
- Understanding of SMS/MMS capture validation and mobile communication archiving
- SIM/eSIM activation, carrier coordination and mobile number management.
- Basic PowerShell scripting, Excel reporting and inventory reconciliation.
- Familiarity with Hampro, where applicable.
- Microsoft Intune, Apple Business Manager fundamentals, iOS/iPadOS administration.
- Microsoft 365, Entra ID fundamentals, ITSM tools such as ServiceNow.
- Microsoft MD-102 and ITIL Foundation preferred.
- Basic PowerShell and reporting skills advantageous.
- Provide L2 operational backup to the US Onshore MDM Team.
- Handle device enrollment, provisioning, application deployment and compliance checks.
- Troubleshoot standard iOS/iPadOS and Intune issues.
- Perform routine Smarsh/MobileGuard capture validation and reconciliation following KT.
- Coordinate mobile carrier requests, SIM/eSIM activation and device replacements.
- Maintain operational reports, inventory records, SOPs and ticket updates.
- Escalate complex incidents to the offshore L3 or onshore specialists.
- Participate in KT, shadowing and cross-training activities.