Senior MDM & Mobile Compliance Engineer
HTC Global Services
About the Role:
We are seeking a Senior MDM & Mobile Compliance Engineer with 8 years to 10 years of IT experience with strong enterprise MDM/UEM administration expertise.
Requirements
- Hands-on Microsoft Intune administration, configuration, compliance policies and application deployment.
- Apple Business Manager, iOS/iPadOS enrollment, Automated Device Enrollment (ADE) and device lifecycle management.
- Microsoft Entra ID, Conditional Access, MFA and mobile security troubleshooting.
- Strong L3 troubleshooting, incident management, root cause analysis and escalation handling.
- Working knowledge of mobile communication capture, archiving and compliance support.
- Experience with Smarsh Capture Mobile, MobileGuard, Proofpoint or similar communication compliance platforms.
- Knowledge of SMS/MMS capture, SIM/eSIM provisioning and carrier coordination.
- PowerShell, Microsoft Graph API and automation.
- Device-user-mobile number reconciliation, reporting and compliance validation.
- Familiarity with Hampro, subject to confirmation of its role in the environment.
- Microsoft Intune, Apple Business Manager, Entra ID, Conditional Access.
- PowerShell, Microsoft Graph API, REST API fundamentals.
- Microsoft MD-102 preferred; SC-300 and ITIL Foundation advantageous.
- Smarsh/MobileGuard product training advantageous.
- Provide L3 technical and operational backup to the US Onshore MDM Team.
- Troubleshoot complex Intune, Apple enrollment, security and device compliance issues.
- Support Smarsh/MobileGuard capture issues and coordinate vendor escalations.
- Assist with Proofpoint and other approved platform operations following KT.
- Support incident resolution, RCA, change management and service improvements.
- Develop automation, operational runbooks and technical documentation.
- Lead offshore KT, cross-training and technical coordination with onshore teams.