Custom Service Executive - Platform Planning & Network Design
Tata Communications
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Broad outline of the Role
- Responsible for managing Procurement-to-Pay (P2P) operations, Purchase Order lifecycle management, supplier coordination, invoicing governance, reporting.
- Requires stakeholder engagement, process compliance, and continuous improvement to ensure quality service delivery.
- Technical/ Engineering degree with 3-5 years of experience in Procurement Operations, Shared Services, Telecom Operations, Customer Operations, Supply Chain functions.
- Working knowledge of SAP, Purchase Order management, invoicing processes, and supplier governance.
- Good understanding of Procurement-to-Pay (P2P) policies and governance processes.
- Knowledge of Purchase Orders (PO), Goods Receipt Notes (GRN), Invoicing, Credit Notes, and PO closure activities.
- Basic SAP knowledge to track and validate end-to-end PO lifecycle transactions.
- Knowledge of PEGA workflow and case management systems.
- Strong Excel skills, data analysis, and database handling.
- Strong analytical, problem-solving, and stakeholder management skills.
- Excellent verbal and written communication skills with the ability to manage supplier and customer queries.
- Understanding of operational governance, SLA management, and compliance controls.
- Knowledge on various telecommunication RAN equipment
- Manage and monitor the end-to-end Purchase Order lifecycle, including PO creation, amendments, GRN validation, invoicing, credits, and closure.
- Ensure compliance with Procurement-to-Pay policies, governance controls, and operational procedures.
- Track and resolve PO, GRN, invoice, and payment-related issues by coordinating with suppliers, procurement, finance, and business teams.
- Handle supplier and stakeholder queries professionally and ensure timely resolution within agreed SLAs.
- Utilize SAP to review transaction status, validate procurement records, and support audit and compliance activities.
- Prepare and maintain operational reports, dashboards, and performance metrics for customers and internal stakeholders.
- Manage workflows and approvals through PEGA and other enterprise applications.
- Perform data analysis to identify process bottlenecks, improve reporting accuracy, and enhance operational efficiency.
- Support governance reviews, compliance audits, and continuous improvement initiatives to optimize service delivery.