Sr. ServiceNow Developer
dotSolved Systems Inc.
Location: Hyderabad/Bangalore/Chennai/Pune/Gurgaon/Mumbai - Hybrid
Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)
Job Description:
- Must have 8+ years of experience in ServiceNow modules, with Human Resource Service Delivery (HRSD), CSM, and IT Service Management (ITSM)
- Must have done multiple end-to-end, full life cycle implementations of modules CSM, ITSM, HRSD
- Support ServiceNow Application Users
- ServiceNow system support including Production and Sandbox environments
- Covers modules: Case, HR Case, Incident, Problem, Change, and Knowledge
- ITSM, CSM, HRSD, Portal, Automation
- Reports and Dashboard
- Experience with Inbound and Outbound integrations with ServiceNow. Move integrations from the custom API call to the integration hub.
- ServiceNow Release upgrade testing
- ServiceNow Application security administration
- User training for users to perform their day-to-day jobs by explaining ServiceNow standard practices
- Strong hands-on ServiceNow ITSM experience, including scripting, configuration, and production support.
- Good experience with ServiceNow integrations, especially with external tools such as Jira and PagerDuty.
- Hands-on experience with CMDB and Discovery.
- Strong experience with JavaScript / ServiceNow scripting, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, and related automation.
- Ability to design, build, troubleshoot, and support REST/SOAP/API-based integrations.
- Experience handling integration failures, data sync issues, authentication/connectivity issues, and production incidents.
- Strong understanding of ITSM processes such as Incident, Problem, Change, Request, and Service Catalog.
- Experience supporting enterprise ServiceNow environments with minimal supervision.
- Strong troubleshooting and problem-solving skills.
- Good communication skills and ability to work directly with business and technical stakeholders.
- Should be comfortable taking ownership of the existing integration landscape and upcoming Jira and PagerDuty integration work.