Astronomer Platform Support (PSO)
Infosys
- Astronomer/Apache Airflow support
- CI/CD tools and release management
- Hands-on experience with ITSM/ticketing tools such as ServiceNow, Jira Service Management or similar platforms.
- Excellent verbal and written communication skills with the ability to interact effectively with clients and stakeholders.
- Provide L2/L3 support for Astronomer and Apache Airflow platforms.
- Monitor platform health, DAG execution, scheduler and worker performance.
- Troubleshoot workflow failures, deployment issues and platform incidents.
- Manage incident, problem and change activities following ITIL practices.
- Perform root cause analysis and drive service improvements.
- Support and maintain CI/CD pipelines for Astronomer platform and DAG deployments.
- Standardize artifact management, release processes and deployment governance.
- Implement control gates, approval workflows and deployment quality checks.
- Administer container platforms including Kubernetes and Docker ecosystems.
- Manage IAM roles, access controls, security policies and compliance requirements.
- Support Route 53, private/public endpoints, networking and connectivity configurations.
- Provision and manage infrastructure using Terraform, CloudFormation and Bicep.
- Deploy and manage Airflow DAGs through automated CI/CD pipelines.
- Manage platform upgrades, patching, backup and recovery activities.