Head of Information Technology

Position: Head – IT

Grade: AVP / VP Level

Exp.: 20 + Years

Location: Mumbai (Andheri MIDC)

ONLY Mumbai candidates can apply

Key Responsibilities:

1. IT Strategy, Architecture & Governance: Develop and execute the organisation's IT strategy, technology roadmap, enterprise architecture, IT policies, technology standards and governance framework aligned with business objectives and future scalability.
2. IT Infrastructure, Cloud & Database Management: Oversee end-to-end IT infrastructure, including servers, data centres, cloud platforms, LAN/WAN, Wi-Fi, firewalls, hardware, operating systems, database administration, storage, system availability and infrastructure scalability across PAN India locations.
3. Enterprise Applications & Software Management: Lead implementation, administration and maintenance of ERP, CRM, HRMS, billing and other business applications; oversee application development, software upgrades, API integrations, database management and system enhancements to ensure seamless business operations.
4. Cybersecurity, Data Protection & IT Compliance: Ensure information security, data privacy, endpoint security, vulnerability assessment, patch management, access controls, identity management, security incident response, IT audits and compliance with applicable regulatory and statutory requirements.
5. IT Service Management & User Support: Oversee IT helpdesk, incident and problem management, service requests, end-user computing, hardware/software support and IT service delivery, ensuring timely resolution of issues and adherence to defined SLAs.
6. Digital Transformation & IT Project Management: Drive digital transformation, process automation and technology innovation; evaluate emerging technologies, manage IT implementation projects, system integrations, testing, change management and successful deployment within defined timelines.
7. IT Procurement, Vendor, Asset & Financial Management: Manage IT procurement, vendor relationships, contracts, technology partnerships, hardware/software inventory, asset lifecycle, software licensing, renewals, IT budgeting, expenditure control and cost optimisation.
8. Business Continuity, Risk Management & Team Leadership: Establish and monitor data backup, disaster recovery (DR), business continuity (BCP), disaster recovery testing and RTO/RPO frameworks; lead the IT team, define performance metrics, establish SOPs and ensure effective MIS and management reporting.