Customer Service Executive

Customer Support Executive / Process Associate

Company: Novishka Technologies Private Limited

Department: Operations

Job Type: Full-Time | Onsite

Work Location: Bengaluru

Shift Timing: 1:00 AM – 9:00 AM (Night Shift)

Work Schedule: Weekly Rotational Shifts & Rotational Week Offs.

About Novishka Technologies

About Novishka Technologies Private Limited

Novishka Technologies Private Limited is an emerging startup focused on building and delivering quality business and customer support solutions.

As a growing organisation, we believe in creating opportunities, nurturing talent and building a strong team of professionals who are passionate about learning, contributing and growing together.

We are currently expanding our operations team and inviting enthusiastic freshers and experienced professionals to become part of our journey.

Joining Novishka means being part of a growing startup where your contribution matters, your ideas are valued and your career can grow alongside the organisation.

We are currently hiring Customer Support Executives / Process Associates, with opportunities for both freshers and experienced candidates.

This is an excellent opportunity for individuals looking to begin their careers or further develop their experience in the BPO and customer support industry.

Job Overview

The selected candidates will be responsible for managing customer interactions, addressing queries, providing appropriate solutions and maintaining high standards of customer satisfaction.

Candidates should possess good communication skills, a customer-first attitude and the flexibility to work in a night-shift environment.

Key Responsibilities

* Handle customer queries through inbound/outbound calls, emails or chat, depending on the assigned process.

* Provide accurate information and effective resolutions to customer concerns.

* Maintain professional communication and ensure a positive customer experience.

* Follow company policies, standard operating procedures and process guidelines.

* Maintain accurate customer information and update records in the system.

* Achieve daily, weekly and monthly performance targets.

* Maintain service quality, productivity and customer satisfaction standards.

* Escalate complex customer issues to the appropriate team or supervisor.

* Coordinate with team leaders and other departments whenever required.

* Maintain punctuality, attendance, discipline and professional conduct.

Eligibility Criteria

1. Freshers

* Candidates who have completed PUC, Diploma or Graduation.

* Freshers are welcome to apply.

* Good verbal and written communication skills.

* Basic computer knowledge and familiarity with MS Office.

* Positive attitude and willingness to learn.

* Good problem-solving and interpersonal skills.

* Ability to work in a fast-paced environment.

* Must be comfortable working night shifts and weekly rotational schedules.

2. Experienced Candidates

* 1–2 years of experience in BPO, customer support or a related field.

* Prior experience handling customer interactions.

* Strong communication and customer-handling skills.

* Basic knowledge of CRM tools and computer applications.

* Ability to manage customer escalations and resolve queries effectively.

* Understanding of quality parameters and performance metrics.

* Must be comfortable working night shifts and weekly rotational schedules.

Skills & Competencies Required

* Excellent verbal and written communication.

* Strong customer service orientation.

* Problem-solving and analytical abilities.

* Basic computer proficiency.

* Time management and multitasking skills.

* Ability to work independently and as part of a team.

* Adaptability and willingness to learn.

* Professional attitude and positive work ethic.

Shift & Work Requirements

* Work Location: Bengaluru (Onsite).

* Shift Timing: 1:00 AM to 9:00 AM.

* Weekly rotational shifts.

* Rotational weekly offs.

* Flexibility to work according to business and operational requirements.

* Adherence to attendance, punctuality and performance standards.

What We Offer

* Opportunity to work with a growing BPO organisation.

* Structured training and onboarding for selected candidates.

* Supportive and professional working environment.

* Opportunities for career development and professional growth.

* Performance-based growth opportunities.

* Opportunity for freshers to build a strong foundation in the customer support industry.

How to Apply

Interested and eligible candidates are requested to submit their updated resumes through our official application form.

Application Form:

https://docs.google.com/forms/d/e/1FAIpQLSdJQttFjEzNDCG4w6CxIt7tZKMO87rDaw6iWkHuxa8XvWIMQA/viewform?usp=header

Important: Candidates are requested to provide accurate details while submitting their applications.

Join Novishka Technologies!

Whether you are a fresher looking to start your professional journey or an experienced candidate looking for your next opportunity, we welcome you to become part of our growing team.

Apply today and take the next step in your career!

Novishka Technologies Private Limited

Building Careers. Creating Opportunities.