Deputy Manager - Sales - #960151

• Responsible for building the market share quickly by proactively contacting customers and relevant stakeholders.
• Responsible to make sure that External Customers’ expectations are met through continuous communication, reporting and reviews.
• Participate in identifying corporate sales planning and strategies.
• Would be responsible for coordinating with all the stakeholders of the trade, analyze and understand customer's requirement and offer them best solutions to meet their requirement.
• Collecting market intelligence and identifying new business opportunities.
• Improving the profitability of the organization.

• Responsible for execution of sales plan and achieve the sales target assigned.
• Maintain long term relationship with old and current customers to generate additional revenue for the organization.
• Develop strong customer relationships through regular visits or timely response to their queries.
• Responsible for timely submission of best possible proposals/quotations for all enquiries received, by working in coordination with Pricing/ Procurement team, so that customer business can be secured while ensuring good margin for the organization.
• Conducting research about the client’s background, turnover, strengths, weakness, products through online/offline information (New Customer Acquisition)
• Conduct basic marketplace intelligence and research to map business potential of existing customers as wells identify new customers.
• Conduct meeting and briefing sessions as required to impart knowledge, integrate team-­ working, access overall sales performance and updates.
• Ensure timely redressal of pre & post sales customer queries, grievances and escalate issues whenever required.
• Track multiple tasks with various internal (Terminal, Sales, Rail ops, Customer Service, etc.) and external stakeholders (Lines, Transporters, Customs, etc.) during the customer onboarding process to ensure seamless customer experience.
• Provide monthly reports to monitor performance against measures.

Technical Skills Needed: Business intelligence, Negotiation Skills, Good hands on experience for MS Office

• Must have strong Customer Service orientation.
• Should be a good team player with collaborative approach.
• Should have the ability to mitigate conflicts & ability to build consensus to drive results & execute action plans.

• Exporters / Importers
• Freight forwarders / CHA / Lines
• Vendors
• Statutory authorities (Customs, etc)