Advisor Voice (RCC) ( 79170615 ) - #960316

Posted Date :

12 Apr 2024

Function/Business Area :

Customer Service

Location :

CCE Mohali 2_Punjabi_1, Chandigarh 3 - P

Job Responsibilities :

1. Manage all customer interactions as rostered within parameters

2. Demonstrate ownership on calls when contacted by customer

3. Respond to all customers in appropriate tone and language

4. Offer a solution-based approach for all customer interactions

5. Educate the customer at every given possible opportunity

6. Ensure updation of product, system, process and policy knowledge

7. Adhere to rostered timing, scheduled shifts and activities

8. Capture customer details and data relevant to the call or service

9. Resolve customer queries within agreed timelines

10. Manage outbound campaigns as per business requirement

11. Increase, develop and retain customer base through relationship

building and service

12. Follow all contact center policies, procedures, code of conduct and

legislative requirements

Education Requirement :

10 + 2 / Graduation degree in any discipline

Experience Requirement :

6 months - 2 years (Minimum 6 months experience in BPO is mandatory)

Skills & Competencies :

1. Speak local language

2. Basic computer knowledge

3. Problem solving skills

4. Customer focus

5. Technical orientation

6. Attention to detail

7. Service mindset