Technical Specialist - #961667

Job Description (Posting).

CHANGE & RELEASE MANAGER1. All responsibilities of the Change Manager/Analyst/Coordinator role (Because for small size operations, the Change and Release Manager role may be executed by just one person, who shall act in capacity of both: The Change Manager as well as the coordinator)2. Insure that Impact Assessment of the changes is carried out keeping all possible impact scenarios in mind. Example: Technical, Non-Technical, Down time requirements, People and Skills, Cost, People, legal requirements to name a few3. Insure that Projects that modify infrastructure components follow formal Change Management procedures4. Insure that the most updated procedures are available and socialized with the Technology Tracks and approvers5. Identify right composition of the CAB meetings to discuss and evaluate/approve the variety of changes6. Identify any Process Compliance issues and escalate them using appropriate organization hierarchy in the OMCs7. Convene and chair the CAB (and on need basis, the Emergency Committee) meetings at correct frequency in order to facilitate a reasonable time scale for approval/rejection of the proposed changes8. Approve Standard Changes9. Identify the RFCs that may in future become Standard Changes and initiate actions to create such Standard Change Models/Service Requests10. Identify any Known Errors from the Go/No-go decisions on Changes and pass that information to the Problem Manager and KEDB Administrator (1.) To ensure that callsor chats are addressed within agreed SLAs (2.) To resolve escalations in a timely manner adhering to the process and quality compliance (3.) To maintain attendance, leave reports , breaks and shift rosters (4.) To update knowledge base through accurate documentation and disseminating knowledge from analyses and reports prepared to team for facilitating effective performance of responsibilities (5.) To perform adhoc analyses, SIP activities and infrastructure management (6.) To ensure postive customer satisfaction and feedback

Qualification

B-Tech

Skill (Primary)

Cloud Services-SERVICENOW-OPERATIONS CONSULTANT